Spanish speaking sales/retention officer
One of our clients, a reputable and CySEC regulated investment firm with many years of experience in the markets is looking for a Spanish Speaker that will take responsibility of the Spanish Speaking markets.
This individual will be in contact with new and existing clients and build a long term relationship with them by offering a unique service and support. The Account Manager will be a hard -working person with unique communication and negotiation skills.
Maintain contact with existing clients to ensure high levels of client satisfaction
Provides general information in regards to company's platforms and services offered
Informs and assists all clients in relation to the use of all current and future products
Informs all existing and potential clients of any new products and promotions that the Company is offering
Answers all emails received from clients regarding queries on various issues (technical, accounting, new applications etc.)
Liaise with the relevant department in case where clients have queries on specific issues related to that department and forwarding clients’ complaints to the Team Leaders.
Posts information regarding Company’s products and services to relevant forums
University/College Degree in Business, Marketing or Computer related field or equivalent
Knowledge of the FX Market and experience in the Forex industry will be considered as an advantage
Fluency in English and Spanish
Good knowledge of Microsoft Office products (Excel, Word, PowerPoint)
Skills Required: Interpersonal skills, Communicate effectively using various tools, Problem Analysis and problem-solving
Working hours: 10.00-19.00 and 12.00-21.00 (shifts)
Work from home
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