Chinese speaking customer support officers

Limassol district, Lemesos
Posted: 17.07.2017 13:22
Ad ID: 1712004
  • AdvertiserBusiness

Job Description

We are looking for Chinese Speakers to join our clients Customer Support team. The successful candidate will be working within a dynamic team of a Cypriot Investment Firm based in Limassol. The company offers an attractive salary, additional benefits such as a medical insurance after the probation period, free lunch daily etc. The environment is highly professional and friendly at the same time and a hard working individual with a positive attitude will perfectly fit in.

Job Responsibilities

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Requirements

Customer support experience will be considered an advantage

Excellent knowledge of the Chinese language

Good knowledge of the English Language

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Experience/Knowledge of the FX industry will be considered an advantage

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