Portuguese speaking client relationship officer
- Job typeFull-time
Our client is looking to add to their team a Portuguese speaker that will take the role of Clients Relationship Officer. The selected candidate will be offered a competitive remuneration package with additional benefits.
Maintaining contact with existing clients to ensure high levels of client satisfaction
Providing general information in regards to the company's platforms and services offered
Informing and assisting all clients in relation to the use of all current and future products
Assisting customers who wish to open or manage a trading account
Informing all existing and potential clients of any new products and promotions that the Company is offering
Maintaining professional internal and external relationships that meet Company’s core values.
Providing quality and efficient live support to existing and potential clients
Answering all emails received from clients regarding queries on various issues (technical, accounting, new applications etc.)
Liaising with the relevant department in case where clients have queries on specific issues related to that department and forwarding clients’ complaints to the Team Leaders.
Providing troubleshooting and support for the basic functions of the trading platform
Welcoming calls/call back requests
Posting information regarding Company’s products and services to relevant forums
Knowledge of the FX Market and experience in the Forex industry will be considered as an advantage
University/College degree in Business, Marketing or Computer related field or equivalent
Fluency in English and any of the following languages: Portuguese
Good knowledge of Microsoft Office products (Excel, Word, PowerPoint)
Skills Required: Interpersonal skills, Communicate effectively using various tools, Problem Analysis and problem-solving, Customer Service Orientation, Adaptability, Organizing and Time Management Skills, Integrity and Trust