Junior technical support officers
- Job type Full-time
- Experience Any
Our client is a very well-established Financial Software provider that is currently looking for Junior Technical Support Officers for their offices in Limassol. The right candidate will be someone with a good technical background and passionate about providing customer support.
Monitor and reply all incoming technical support tickets, chats and answer frequently asked questions.
Manage and distribute all incoming queries from clients and users.
Answer calls and help clients over telephone.
Assist in internal departmental workload.
Technical background (Bachelor's or Master's degree) in science, technology or engineering.
Solid mathematical understanding.
High level of computer literacy and excellent knowledge of prevailing software for working on the Internet.
Excellent written and verbal command of the English language.
Ability to work in shifts.
Ability to work as part of a team.
Solid moral and ethical character.
Ability to give explanations and provide reasoning.
Ability to learn fast — the chosen candidate will participate in very intensive training; his/her knowledge will have to be continuously updated.
Great attention to detail.
Additional requirements (considered as an advantage):
Knowledge of trading platforms and experience in trading in financial markets.
Prior knowledge of server deployment and maintenance.
Prior knowledge in customer support on technical matters.
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