Head of customer support

Limassol district, Limassol — Agios Nicolaos
Posted: 04.05.2018 08:06 Ad ID: 1943404
  • Job type Full-time
  • Experience Any

Job Description

Our client is a well-established invetsment firm that offers its clients cutting edge trading platforms, low latency connectivity and superior liquidity. With a management team that has significant experience in the Forex, CFD and Equity markets in Asia, Europe and North America, they select the best possible technology solutions and hand pick the best liquidity available in the market. They are currently looking to hire a Head Of Customer Support that will be working within a professional and friendly environment. The ideal candidate will have previous experience in a similar role within the FX sector, excellent communication and problem solving skills.

Job Responsibilities

Identifying and reporting department issues on a weekly basis to top management.

Creating and following up with solutions

Closely monitoring client satisfaction levels and identifying any changes in data

Monitoring department KPIs to ensure all are being met

Constantly providing innovative ways to improve the overall client experience

Researching and providing feedback to top management on new technology/service providers that may help improve the department/client experience

Recruiting, reviewing and training new resources

Ensuring the department is sufficiently staffed and maintaining a workable 24/7 rota

Ensuring a highly motivated and enthusiastic department atmosphere

Settling internal disputes in a fair and effective manner

Creating, distributing and updating department manuals

Documenting and finalising department procedures

Assisting the supervising team with more technical trade queries from clients

Communicating company updates to the team

Making decisions relating to client refunds and gestures of goodwill

Maintaining excellent inter office relationships

Arranging and approving team bonuses where applicable

Settling client complaints - including negotiations with external FOS cases

Creating training material, arranging training sessions and maintaining a training register

Conducting and recording probationary and annual employee reviews.

Monitoring online review sites/social media channels and providing replies to negative reviews where necessary

Requirements

Fluent in verbal and written English to business standard

Enthusiastic and ‘can do’ approach to customer service

Ability to remain calm and focused in a fast-paced environment

Excellent organisational, reporting and communication skills

Willing to work in a regulated environment and observe the guidelines set by the relevant governing body.

A high level of professionalism and personal integrity.

At least 3 years’ experience in a supervisory/managerial position within the FX sector

At least 5 years’ experience in the FX sector

Send CV
Don`t know how to fill CV? Download CV template
Your phone*
Your email
Your message*
Don`t know how to fill CV? Download CV template

Similar ads

Αντιπροσωποι και μεταπωλητες

1 , ΓΙΑΝΝΗΣ, 22.05.2018 13:16, Limassol district
Jobs » Sales, retail, customer service

Technical assistant-customer support officer

1 Salary is negotiable, Christou yiorgos, 13.05.2018 18:10, Limassol district
Jobs » Sales, retail, customer service

Client support officer

1 , Golden Careers, 11.05.2018 13:06, Limassol district
Jobs » Sales, retail, customer service

Japanese speaking customer relations officer

1 , Golden Careers, 11.05.2018 12:54, Limassol district
Jobs » Sales, retail, customer service

Sales person

1 Salary is negotiable, Paris Pentaliotis, 10.05.2018 19:09, Limassol district
Jobs » Sales, retail, customer service

Japanese speaking customer support officer

1 , Golden Careers, 09.05.2018 14:40, Limassol district
Jobs » Sales, retail, customer service

Petrol station

Maria, 02.05.2018 14:52, Limassol district
Jobs » Sales, retail, customer service

Business development officer

1 Salary is negotiable, Interglobe MariNet Services, 30.04.2018 19:46, Limassol district
Jobs » Sales, retail, customer service

Βοηθος κτηματομεσίτης - real estate assistant

Michael Christodoulou, 30.04.2018 16:00, Limassol district
Jobs » Sales, retail, customer service

Πωλητής / seller

1 Salary is negotiable, Adam, 26.04.2018 09:12, Limassol district
Jobs » Sales, retail, customer service

Sales agent / car rentals sales agent

1 Salary is negotiable, Michael Pnevmaticos, 04.05.2018 08:36, Limassol district
Jobs » Sales, retail, customer service

Russian-speaking tourism representative - limassol

900 , Human Resources, 03.05.2018 11:41, Limassol district
Jobs » Sales, retail, customer service


1
Phone wasn't specified

Golden Careers

Posting since apr, 2018

Other ads from this seller
×

Error 400
Save your searches!
Push "Save search" button on a search result page
Check for updates in favorites section
Add ads to favorites
Push the star button and this ad will be in your favorites section, where you can easily look at it again!