Customer support specialist

Limassol district, Limassol — Agios Nektarios
Posted: 26.06.2018 10:53 Ad ID: 1946433
  • Experience From 1 year
  • Job type Full-time

We are looking for an experienced Customer Support Specialist to join the growing support team of our web-based entertainment project based in Limassol. The company offers an excellent working environment, a competitive remuneration package and the chance to work for a developing international company.

Be aware that we operate in weekly shift cycles (morning, evening, night).

Responsibilities:

- Answer Customer Support emails quickly and efficiently;

- Handling and resolving customer complaints;

- Investigate complaints about unauthorised behaviour of users;

- Report bugs to technical team;

- Report abnormal increase in complaints to management team;

- Moderate content (photos, videos, IDs etc.)

We offer:

- Convenient office in the center of Limassol;

- No dress-code and bureaucracy;

- Young and energetic team;

- Career growth and professional development;

- Medical insurance, corporate mobile number;

- Gym subscription;

- Unlimited coffee and snacks;

- Free lunches.

Required Qualifications:

- Excellent English Language skills (Native English speaker is an advantage);

- Good IT background and knowledge;

- Second Language will be considered a plus (Romanian, French or German);

- Ability to work a flexible schedule (also nights and weekends);

- Ability to work under pressure and meet deadlines;

- Excellent written and spoken communication skills;

- Experience in Online Customer Support will be considered an advantage;

- Understanding of online payments, refunds, chargebacks and fraud will also be considered an advantage.

The candidate must have EU work permit.

Please send your CV to the email mentioned below.

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1.500
Phone wasn't specified

Jane

Posting since feb, 2018

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