Customer support specialist

Limassol district, Lemesos
Posted: 11.05.2018 13:02 Ad ID: 1949244
  • Job type Full-time
  • Experience From 1 year

Wisebits is an international IT company, holding down the forte of the industry. There are over 100 employees from 12 different countries happily working in Limassol and Barcelona offices. We support and reward our staff`s initiatives and ideas – people are one of our core values.

Responsibilities:

- Answer Customer Support emails quickly and efficiently

- Handle and resolve customer complaints

- Investigate complaints about unauthorized behavior of users

- Report bugs to technical team

- Report abnormal increase in complaints to management team.

Requirements:

- Excellent English Language skills (Native English speaker is an advantage);

- Good IT background and knowledge;

- Russian Language will be considered a plus;

- Ability to work a flexible schedule (sometime nights and weekends);

- Ability to work under pressure and meet deadlines;

- Excellent written and spoken communication skills;

- Experience in Online Customer Support would be an advantage;

- Understanding of online payments, refunds, chargebacks and fraud.

We offer:

- Convenient office in the center of Limassol;

- No dress-code and bureaucracy;

- Young and energetic team;

- Career growth and professional development;

- Medical insurance, corporate mobile number;

- Free lunches.

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Salary is negotiable
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Wisebits

Posting since sep, 2017

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