Customer support officer

Limassol district, Limassol — Agios Nicolaos
Posted: 11.05.2018 13:28 Ad ID: 1949257
  • Job type Full-time
  • Experience Any

Job Description

We are now looking for a Native English Speaking Customer Support Officer for our client – an investment firm based in Limassol.

In this role, the specialist will maintain and improve open communication with customers. Our ideal candidate will provide ongoing high-quality support to our users and partners, taking the responsibility for resolving various issues that arise.

Job Responsibilities

Communicate with users in chats, address their tickets and calls

Provide consistent technical support for clients and partners

Take care of KYC verification for clients and partners

Monitor industry trends and apply them in everyday tasks

Elicit partner feedback to act as internal advocate for our partners

Keep open communication between the сompany’s departments to resolve issues

Report to the Head of the Client Administration Department

Requirements

Native speaker of English

BA degree or equivalent

Relevant working experience (preferably in a financial account/client management, business development or analyst role)

Ability to work a range of shifts

High level of industry awareness

Thoughtful, yet action-oriented

Able to quickly translate a challenge into results

Ability to multitask and work on your own

Ability to listen to a client and team’s needs and find solutions

Great project management and time management skills

Attention to detail, with good organisational skills and patience to work through complex issues

Excellent communication skills, both verbal and written

Outstanding problem-solving skills

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Golden Careers

Posting since apr, 2018

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