Chinese speaking customer support representative
- Job type Full-time
- Experience Any
We are looking for a Chinese speaker to take the role of the Customer Support Representative in an investment firm. The successful candidate will be passionate about providing exceptional customer service to customers, work hard and become an asset to the Customer support team.
Assisting clients in a friendly, helpful manner via QQ, Live Chat, telephone and email.
Educating clients in the company’s platforms, trading products, account opening/deposit/withdrawal procedures.
Analysing and investigating trades.
Maintaining the company’s high standard of client communication.
Working as part of a team to ensure department KPI’s are met, particularly with regards to response times and client satisfaction levels.
Handling complaints professionally and courteously.
Reporting all client feedback to management
Communicating effectively between global offices
Fluent in verbal and written Chinese and English, to business standard.
Enthusiastic and ‘can do’ approach to customer service.
Ability to remain calm and focused in a fast-paced environment.
Previous experience in a similar role considered an advantage.
A broad understanding of financial markets and trading, preferably with foreign exchange.
Willing to work in a regulated environment and observe the guidelines set by the relevant governing body.
Able to work a rotating shift pattern covering 08:00 – 16:00 and 16:00 – 00:00, including weekends.
A high level of professionalism and personal integrity.
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