Dutch customer support officer
- Job type Full-time
- Experience Any
The position of Customer Support for the Dutch market has recently become available with our client – a Financial Services Provider with offices in Limassol.
The company offers a competitive remuneration package to successful candidates and a friendly and positive environment to work in.
Support our clients at all levels. Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails and calls;
Assist clients with KYC procedure;
Provide a tour around the trading platform;
Build client trust and satisfaction through professional support and training;
Be keenly aware of the competitive landscape and understand financial markets;
Collect clients’ feedback and analyse how to improve clients’ experience;
Keep open communication between the departments to resolve any issues;
Performing other tasks related to client administration department provided by Customer Support Manager;
Meet company targets and goals and contributing to increasing company revenue.
Native Dutch and fluent English is required;
Significant work experience, preferably in a financial industry in a position of customer support, account/client management, sales or retention role;
Ability to work 24/7 shift;
Understanding of the competitive landscape and Forex industry;
Ability to work independently and manage multiple tasks at the same time;
Ability to listen to clients and team needs and find solutions;
Great self-organisation and time management skills;
Detail-oriented, with patience to work through complex issues;
Excellent communication skills, both verbal and written;
Excellent problem-solving skills;
An additional fluent European language will be considered as an advantage;
Working Hours 24/7 - Shifts: 3 working days and 2 days off. (3 mornings - 2 off, 3 afternoon - 2 off, 3 night - 2 off.) The above might be changed in the near future.
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