German speaking retention agent

Larnaca district, Larnaca — Town Center
Posted: 11.05.2018 13:15 Ad ID: 1949272
  • Job type Full-time
  • Experience Any

Job Description

Our client is a well-established CySEC regulated investment firm, providing trading services and facilities to both retail and institutional clients. They are currently looking to add to their existing team a German Speaking Retention Officer. The right candidate will have a solid background in a Sales in the Forex industry, will be hard-working with a positive attitude.

Job Responsibilities

Servicing a portfolio of clients in the FX marketplace by reporting trends and providing general market information to clients

Act as a conduit between clients and the FX market

Assist clients with queries regarding trading and the instruments available for use by the client

Be aware of and be able to demonstrate ongoing in-depth knowledge of the financial markets, both technically and fundamentally

Training new clients on companies platforms and trading tools

Building and maintaining client relationships by understanding the client’s needs and trading profile and providing suitable support and guidance where required

Liaise with other departments, when required, to escalate and resolve issues and/or report faults

Achieving monthly targets

Providing understanding of technical and fundamental analysis to clients via scheduled 1 to 1 training sessions

Contacting clients to provide general market updates

Utilizing retention strategies to maximize client satisfaction

Cross selling company services to provide client improvement and increase targets

Ensuring timely follow up of all contacts

Maintain high levels of client acquisition, retention and re-activation

Requirements

University/College Degree

Fluency in English and German

I.T. Proficient

Minimum 1 year experience in relevant field

Excellent communication and organisational skills

Knowledge in Technical Analysis will be consider an advantage

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Golden Careers

Posting since apr, 2018

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