Retention officer

Limassol district, Limassol — Agios Nicolaos
Posted: 11.05.2018 13:15 Ad ID: 1949273
  • Job type Full-time
  • Experience Any

Job Description

On behalf of our client, a Fintech start-up with a CySEC Licence, offering an advance platform to trade the financial markets, we’re looking for a proactive and outgoing person to fulfill the role of Retention Agent.

Job Responsibilities

Primary point of contact and client maintenance of valued clients

Contact existing clients ensuring they receive the highest level of service

Manage client relationships and satisfaction through proactive support, training, and incentive offerings, ensuring that clients have access to up-to-date market and pricing information

Promote company’s products and service

Educate clients on how to use the company’s trading platform

Provide a basic level of understanding of fundamental and technical analysis to clients in a highly regulated manor.

Contribute to company growth and financial targets such as revenue and high levels of client acquisition, retention and reactivation.

Analyse, identify, plan, design and implement opportunities for increasing client loyalty based on system data and industry insights.

Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information.

Requirements

At least 2 years of experience

Native English speaker plus an extra language

Professional and well – spoken manner

Dynamic, innovative and target driven

Strong networking capability

Ability to work on own initiative, expand and generate business

Ability to work in a high-pressure and fast – moving environment

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Golden Careers

Posting since apr, 2018

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