Head of customer support

Limassol district, Limassol — Agios Nicolaos
Posted: 11.05.2018 13:03 Ad ID: 1949302
  • Job type Full-time
  • Experience Any

Job Description

Our client is a fast-growing, CySEC regulated Financial Services provider based in Limassol. They are currently looking to fill the position of Head of Customer Support. They’re looking for someone with previous experience of minimum 2 years in a Customer Support in managerial position within the FX industry.

Job Responsibilities

Manage a team to improve customer service experience and increase client engagement

Take control of handling customers’ issues and follow problems through to resolution

Tailor the client communication plan with a special emphasis on clarity and consistency

Develop Customer Support and service procedures, policies and standards

Apply and evolve the Key Performance Indicators (KPI) to continuously improve employee engagement

Analyse statistics and compile accurate reports

Requirements

Relevant experience at least 3 year in the same industry with 10+ team

Excellent knowledge of management methods and techniques

Advanced interpersonal and communication skills

Ability to think strategically

Proficiency in English

Working knowledge of customer service software, databases and tools

Be keenly aware of the competitive landscape and understand financial markets;

Additional languages will be an advantage

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Golden Careers

Posting since apr, 2018

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