Client support and social media specialist

Limassol district, Limassol — Agios Nicolaos
Posted: 11.05.2018 13:22 Ad ID: 1949340
  • Job type Full-time
  • Experience Any

Job Description

Our client is a Fintech company with global ambitions, opening offices around the world and working in such new financial areas as blockchain and artificial intelligence, They are currently looking to hire an English speaking Social Media Specialist in the Client Support Department.

Job Responsibilities

Respond to clients’ public requests in social media (Facebook, Twitter and other platforms)

Manage the company's communication in social media

Support the company's clients at all levels. Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails and calls

Assist clients with KYC procedure

Provide a tour around the trading platform

Manage client trust and satisfaction through professional support and training

Be keenly aware of the competitive landscape and understand financial markets

Collect clients’ feedback and analyse how to improve clients’ experience

Keep open communication between the departments to resolve any issues

Perform other tasks related to client administration department as provided by Customer Support Manager

Meet company targets and goals and contributing to increasing company revenue

Requirements

Experience with Social Media Communications is a must;

Fluent English Speaker;

Bachelor’s degree

Significant work experience, preferably in the financial industry in a position of customer support, account/client management, sales or retention role

Ability to work a flexible shift schedule

Understanding of the competitive landscape and markets

Ability to work independently and manage multiple tasks at the same time

Ability to listen to clients’ and your team’s needs and find solutions

Great self-organisation and time management skills

Detail-oriented, with patience to work through complex issues

Excellent communication skills, both verbal and written

Excellent problem-solving skills

An additional fluent European language will be considered as an advantage

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Posting since apr, 2018

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