Customer support manager

Limassol district, Limassol — Agios Nicolaos
Posted: 11.05.2018 13:30 Ad ID: 1949352
  • Job type Full-time
  • Experience Any

Job Description

On behalf of our client, a well-established investment firm regulated by CySEC, we are currently looking for a Customer Support Manager. The ideal candidate will have previous experience as a Customer Support Manager within the FX industry, managing a team of minimum 15 members and with excellent communication skills.

Job Responsibilities

Recruit, train, manage and develop the CS team

Effectively handle new and existing customer base and provide customer support via chat, phone and emails

Carry out administrative tasks and provide internal support to the sales team

Ensure that all customer support systems, procedures and processes comply with the relevant regulatory environment

Work on the efficiency and effectiveness of CS team's responses

Ensuring KYC including approval and checking of all required documentation

Monitoring account opening & verification status and ensuring all accounts are up to date

Regular reporting across the entire function-checking statics & SLA's are met and communicating this to senior management

Check the activity from the CS unit at all times

Requirements

Hold a minimum of Bachelor's Degree in Business, Marketing, Finance, Economics or any other relevant field

At least 2 years of experience in Customer Support Management / Supervisory position

Demonstrated proven management capabilities leading teams of 15+ professionals

Forex experience or relevant experience in financial services

English must be a professional standard - we require impeccable verbal and written communications

Strong use of Microsoft Office Suites - Excel skills highly desirable

Exposure to KYC and Compliance

Proven ability to meet deadlines and work under pressure

Excellent skills in document and process formation

Management and leadership skills and qualities

A flexible working approach is needed to complement the skilled team

Additional languages, highly desirable

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Golden Careers

Posting since apr, 2018

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