Client support officer

Limassol district, Limassol — Agios Nicolaos
Posted: 15.06.2018 07:09 Ad ID: 1989813
  • Experience Any
  • Job type Full-time

Job Description

On behalf of a fast-growing and CySEC licensed investment firm, we are looking for a Client Support Officer previous experience in a similar role and preferably with experience within the FX industry. The company is offering an attractive remuneration package to successful candidates as well as a friendly and professional environment to work in.

Job Responsibilities

Support our clients at all levels. Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails and calls

Assist clients with the KYC procedure

Provide a tour around the trading platform

Build client trust and satisfaction through professional support and training

Be keenly aware of the competitive landscape and understand financial markets

Collect clients’ feedback and analyse how clients’ experience can be improved

Keep open communication between the departments to resolve any issues

Perform other tasks related to the client support department as provided by Customer Support Manager

Meet company targets and goals and contribute to increasing company revenue

Requirements

Native English OR fluent English plus extra language such as Dutch and German are required (any additional European languages (fluent) will be considered an advantage)

Bachelor’s degree

Significant work experience, preferably in the financial industry in a position of customer support, account/client management, sales or retention role

Ability to work a flexible shift schedule

Understanding of the competitive landscape and markets

Ability to work independently and manage multiple tasks at the same time

Ability to listen to clients’ and your team’s needs and find solutions

Great self-organisation and time management skills

Detail-oriented, with patience to work through complex issues

Excellent communication skills, both verbal and written

Excellent problem-solving skills

24/7 Shifts: 08.00 – 16.00 & 16.00 – 00.00 & 00.00 – 08.00, 3 working days and then 2 days off

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Golden Careers

Posting since apr, 2018

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