English speaking retention officer
- Experience Any
- Job type Full-time
Our client is a reputable investment firm regulated by CySEC and based in Limassol. They are currently looking to grow their team and add to it an English speaking Retention Officer.
Contribute to company growth and financial targets such as revenue and high levels of client acquisition, retention, reactivation, and up-sell.
Manage client relationships and satisfaction through proactive support, training, and incentive offerings, ensuring that clients have access to up-to-date market and pricing information.
Deliver a superior client experience by transitioning first time depositors to active traders; train, support, follow-up and resolve any concerns/problems.
Analyse, identify, plan, design and implement opportunities for increasing client loyalty based on system data and industry insights.
Instil trust by effectively communicating and interacting with people of diverse cultural backgrounds.
Build a robust retention team by implementing processes and controls to deliver effective and efficient offerings for all clients.
Manages all customer retention activities.
Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information.
Build relationships with existing clients to ensure that they are engaged and getting the most value from our services.
Provide market update for clients.
Partner with Sales Executives to manage client relationship.
Train one on one with new and existent client.
Identify potential IB.
Encourage clients to refer friends.
Develop required training for clients (content and delivery).
Drive innovation (capturing new ideas- implementing- rewarding).
Follow daily routine of calling all active clients, per present prioritization:
Client that suffered recent lost
Client that gained recent profit
Clients that haven’t traded for over a week
Slash webinars for clients.
Analyse client’s trading and identify common mistakes in their strategy and offer training on new strategy.
Educate clients regarding risk management strategies for their funds.
At least 2 years of experience as a Retention Manager in the Forex/Binary broker.
Familiar with the Forex industry concept, practices, and procedures.
Requires a bachelor's degree – advantage.
Understand standard analysis charts
Risk management strategies - before the problem (plan), during the open position (manage during the loss), after it stopped out (disaster recovery).
Fundamental analysis - talk about current events at global level, market effects with credibility.
MT4 platform - full operation.
Ability to analyse number and interpret into simple words.