Chinese speaking client relations officer

Limassol district, Limassol — Agios Nicolaos
Posted: 13.09.2018 13:03 Ad ID: 2070536
  • Job type Full-time
  • Experience Any

Job Description

An excellent opportunity has arisen for a Chinese Speaker with previous experience in the FX industry. Our client is a reputable investment firm with CySEC and FCA licenses with offices in Limassol and the UK. They are offering an attractive remuneration package – competitive salary as well as additional benefits.

Job Responsibilities

Assisting customers who wish to open a trading account

Handling welcome calls/call-back requests

Maintaining contact with existing clients to ensure high levels of client satisfaction

Providing general information in regards to the platforms and services offered

Informing and assisting clients in relation to the use of all current and future products

Providing quality and efficient live support to existing and potential clients

Maintaining professional internal and external relationships that meet Company’s core values

Delivering service and support to customers through live chats, emails, phone calls and meetings

Collecting customer feedback and follows up e.g. requests for new products and services

Suggesting ideas and actions to develop the market

Coordinating with the marketing departments in regards to planning seminars, expos and translations of certain campaigns

Requirements

University Degree preferably in Finance or Economics

Previous relevant working experience will be considered an asset

Excellent command of the English and Chinese languages

Computer literacy with very good working knowledge of Microsoft Office applications

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Golden Careers

Posting since jan, 2018

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