Junior customer care representative

Limassol district, Limassol — Agios Nicolaos
Posted: 14.09.2018 17:49 Ad ID: 2072141
  • Job type Full-time
  • Experience Any

Job Description

Our client is a medium – sized Fintech enterprise founded in 2015 with Head Quarters in Singapore, Offices in Limassol, Cyprus and in India, the company’s mission is to provide our clients with equal access to a wide range of investments technologies.

They are looking for a Junior Customer Care Representative to assist our clients. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

Job Responsibilities

Provide support and assistance to customer’s requests and queries via live chat, telephone and email

Contribute to the development of new products and services, based on customer feedback

Liaising with development and technical support teams

Assisting in training and troubleshooting for clients

Achieve expert understanding of the Company's solutions

Maintaining a positive, empathetic and professional attitude toward customers at all times

Identify and assess customers needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Handle customer complaints by investigating problems, provide appropriate solutions and alternatives preparing reports within the time limits; follow up to ensure resolutions

Participate in Customer Care shift schedules as necessary

Take the extra mile to engage customers

Recommend changes in products, service, and policy by evaluating results and competitive developments

Creating support databases, resources, FAQ and similar

Requirements

Professional command of the English language

Experience from the Forex industry

1-2 years or dealing / trading experience

Experience with trading software

Understanding of financial markets, products

Additional languages are a plus

Customer support experience is a plus

Understanding of liquidity and risk management is a plus

Asset management experience is a plus

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Posting since jan, 2018

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