Back office and client support agent
- Job type Full-time
- Experience Any
Our client is an award winning investment firm and commodities broker providing trading services and facilities to both retail and institutional clients. They are an authorized and regulated by the Cyprus Securities and Exchange Commission (CySEC). They are looking for a Back Office & Client Support Agent to join their team.
Deals directly with clients through phone, email and/or live chat
Obtains and evaluates all relevant information to handle client inquiries correctly
Responds promptly to customer inquiries, handling and resolving them accordingly
Records details of all inquiries, comments and complaints
Communicates and coordinates with other departments to resolve issues
Directs requests and unresolved issues to the designated person or department.
Assists new clients with the account opening process
Provides clients with the relevant information regarding the website, promotions and products
Communicates precise and correct information at all times
Informs clients via their account regarding any changes that concern them
Is an ambassador for the company and provides a high level of service through the necessary channels
Processes and monitors client deposits
Investigates and processes client withdrawal requests
Ensures compliance with the company’s AML policy by conducting thorough investigations
Conducts security checks of clients via telephone, requests additional documentation and communicates with banks and processors
Checks KYC documents and activates accounts
Carries out any further duties assigned by their line manager
Contributes to a positive and dynamic working environment.
University or College Degree
Fluency in English is a must
Able to work shifts across 24/5 rota
Able to work in a fast paced environment
Excellent communication and organisational skills
Experience in a similar role would be considered an advantage
BENEFITS: A very competitive remuneration and benefits package is offered to all successful candidates including 13th salary and medical insurance, in addition to the opportunity to work within an exciting and engaging work environment where you will be given the tools and guidance to reach your full potential.