Back office and client support agent

Larnaca district, Larnaca — Town Center
Posted: 12.10.2018 16:58 Ad ID: 2099849
  • Job type Full-time
  • Experience Any

Job Description

Our client is an award winning investment firm and commodities broker providing trading services and facilities to both retail and institutional clients. They are an authorized and regulated by the Cyprus Securities and Exchange Commission (CySEC). They are looking for a Back Office & Client Support Agent to join their team.

Job Responsibilities

Deals directly with clients through phone, email and/or live chat

Obtains and evaluates all relevant information to handle client inquiries correctly

Responds promptly to customer inquiries, handling and resolving them accordingly

Records details of all inquiries, comments and complaints

Communicates and coordinates with other departments to resolve issues

Directs requests and unresolved issues to the designated person or department.

Assists new clients with the account opening process

Provides clients with the relevant information regarding the website, promotions and products

Communicates precise and correct information at all times

Informs clients via their account regarding any changes that concern them

Is an ambassador for the company and provides a high level of service through the necessary channels

Processes and monitors client deposits

Investigates and processes client withdrawal requests

Ensures compliance with the company’s AML policy by conducting thorough investigations

Conducts security checks of clients via telephone, requests additional documentation and communicates with banks and processors

Checks KYC documents and activates accounts

Carries out any further duties assigned by their line manager

Contributes to a positive and dynamic working environment.


University or College Degree

Fluency in English is a must

T. Proficient

Able to work shifts across 24/5 rota

Able to work in a fast paced environment

Excellent communication and organisational skills

Experience in a similar role would be considered an advantage

BENEFITS: A very competitive remuneration and benefits package is offered to all successful candidates including 13th salary and medical insurance, in addition to the opportunity to work within an exciting and engaging work environment where you will be given the tools and guidance to reach your full potential.

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Golden Careers

Posting since jan, 2018

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