- Experience From 3 years
- Job type Full-time
As a highly visible member of the property’s Leadership Team, the Executive Housekeeper reports directly to the Operations Manager. Working in close partnership with all departments, the Executive Housekeeper will ensure the highest standards for cleanliness, safety, aesthetics and sanitation are maintained throughout the premises. The Executive Housekeeper will be accountable for coordinating the resources, tasks, requirements, systems and processes related to housekeeping and laundry operations, and for creating an energized and positive work environment that results in the delivery of exceptional guest service.
Duties & Key Responsibilities
Overseeing all housekeeping operations, following efficient and flexible service consistent with policies & procedures in order to maximize guest satisfaction and deliver an excellent guest experience in accordance to department targets and objectives.
In charge of overseeing and directing the cleaning and outsourced laundry activities of the property.
Oversee administrative processes such as departmental staffing, training and budgeting to ensure proper planning and organization.
Forecasting occupancy, preparing and planning the work schedules in advance.
Establish an on job induction program for all Housekeeping personnel.
Work with Maintenance team in executing projects related to floor care, deep cleaning and routine maintenance of public spaces, guest rooms, back of house areas and grounds.
Handle customer service and complaints concerning cleaning, safety & comfort, resolving all issues in a timely and helpful manner.
Stock control & ordering of chemicals, consumables & various necessary items to ensure that the housemaids have the proper tools to perform their job duties. Issue supplies and equipment as needed and participate in regular inventory control to ensure proper supply levels.
Establish and review with Operations Manager the departmental standards, guidelines and desired outcome. Conduct daily walk-throughs and detail quality checks to drive cleanliness, productivity, efficiency, exceptional service and guest satisfaction at all points of contact.
Maintain and communicate an up-to-date body of knowledge regarding proper use of and maintenance of the property’s equipment, chemical usage and care of linens. Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard
Drive effective communication and work relationships at all levels across the housekeeping department, with external partners, co-operators and suppliers (including outsourced Laundry Service) in order to ensure consistency, cohesiveness and clear understanding of objectives and priorities. Maintain on-going communication with hotel department heads regarding the specific and overall condition of rooms and public spaces.
Ensure adherence to all company and brand policies, practices, procedures and guidelines. Make recommendations and implement necessary changes to meet and exceed company objectives and to enhance service and operational efficiency.
To successfully fill this role, the Executive Housekeeper should maintain the attitude, skills, and values that follow:
We are looking for a self motivated candidate with the right attitude, who is a team player and can work well under pressure.
A minimum of 3 years’ previous Housekeeping department leadership experience, to include successful management of staff and focus on exceptional guest service.
Proficient in the use of computer programs including: Microsoft Office programs and PMS systems
Exceptional service orientation, with keen ability to focus and deliver on guest needs.
Highly reliable and responsible character, with exceptional follow up and attention to detail.
Proactive approach, with initiative and problem solving abilities to ensure the highest levels of productivity and guest satisfaction.
Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.
Schedule flexibility and ability to work extended and/or irregular hours to include weekends and holidays.
Good verbal & written English and Greek (Russian will be considered as a plus)
Excellent communication and organizational skills