Customer services and retention associate

Limassol district, Limassol — Agios Nicolaos
Posted: 21.12.2018 16:33 Ad ID: 2173410
  • Experience Any
  • Job type Full-time

Job Description

Our client has more than 20 years of trading industry experience and are one of the leading investment firm. In the company’s 20-year history, they have achieved numerous milestones and begun a journey that has taken them from a small trading company to a true global player that they are today. They are seeking Customer Service & Retention Associate’s to join their team.

Job Responsibilities

Trade dispute resolution, retention and complaint management.

Supporting our various technical and mobile platforms, as well as generally assisting with any client queries that arise.

Front-end payment support and assistance with queries. Processing deposits and account opening during office closed hours.

Once fully competent in all aspects of client support, more responsibility will be given for executing trades.

Customer retention and providing feedback.

In the longer term, the successful candidate may be given exposure to directclient management.

24 hours multilingual services.

Reporting any suspicious deposits, withdrawals or activities to the Compliance department, Customer services & retention Supervisor, Senior customer services and retention associates and to the Global Head of customer services and retention.

The team is required to work shifts throughout the week, with approximately Day, afternoon and night shifts per week, to ensure there is adequate support for the different time-zones and international markets that we cover.

It may occasionally be necessary to work at weekends and/or bank holidays.

Occasional short AML documentation support.

Requirements

Educated to degree level.

Fluent in English (verbal and written).

Fluent in another European, Arabic or Asian language- French, Spanish, Portuguese, Italian, Mandarin, Malay, Thai, Vietnamese, Indonesian or German (verbal and written).

Excellent interpersonal and communication skills.

High level of numeracy.

A keen, demonstrable interest in – and understanding of – financial markets.

Six months’ experience working in a client-facing, administrative role (which could have been gained either through a “gap year” or as part of a student part-time role).

Minimum 3 years’ experience in customer services and retention role

High level of accuracy and attention to detail.

Minimum 6 months experience using CRM, Chat, phone and social media services

Works well under pressure.

Self-motivated and able to work at a consistently high standard.

Able to be proactive when necessary.

A logical and analytical approach.

Very well organised with good time management skills.

Computer literate in Microsoft Office.

Day Shifts: 07:00- 16:00 / 09:00- 18:00 / 10:00- 19:00

Night Shift: 23:00- 08:00

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Golden Careers Recruitment

Posting since jan, 2018

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