Japanese speaking client relationship officer

Limassol district, Limassol — Agios Nicolaos
Posted: 02.01.2019 11:42 Ad ID: 2180054
  • Experience Any
  • Job type Full-time

Job Description

Our client is a CySEC regulated Forex company based in Limassol. They are currently looking to expand their team of Client Relationship Officers and they need to add a Japanese speaker. The right candidate will have excellent communication and negotiation skills and a positive attitude.

Job Responsibilities

Maintain contact with existing clients to ensure high levels of client satisfaction

Provide general information in regards to the company's platforms and services offered

Inform and assist all clients in relation to the use of all current and future products

Assist customers who wish to open or manage a trading account

Inform all existing and potential clients of any new products and promotions that the Company is offering

Maintain professional internal and external relationships that meet Company’s core values.

Provide quality and efficient live support to existing and potential clients

Answer all emails received from clients regarding queries on various issues (technical, accounting, new applications etc.)

Liaise with the relevant department in case where clients have queries on specific issues related to that department and forwarding clients’ complaints to the Team Leaders.

Provide troubleshooting and support for the basic functions of the trading platform

Welcome calls/call back requests

Post information regarding Company’s products and services to relevant forums


University/College Degree in Business, Marketing or Computer related field or equivalent

Knowledge of the FX Market and experience in the Forex industry will be considered as an advantage

Fluency in English and Japanese

Good knowledge of Microsoft Office products (Excel, Word, PowerPoint)

Skills Required: Interpersonal skills, Communicate effectively using various tools, Problem Analysis and problem-solving, Customer Service Orientation, Adaptability, Organizing and Time Management Skills, Integrity and Trust

Send CV
Don`t know how to fill CV? Download CV template
Your phone*
Your email
Your message*
Don`t know how to fill CV? Download CV template

Other ads from this seller

Client support agent
Job DescriptionOur client is an investment firm providing trading services and facilities to a variety of clients. They are an authorized and regulated by CySEC and they are seeking an experienced client support agent to join their support team.The right candidate will be comfortable working shifts on a 24/5 rotation and have experience in a customer support role.Job ResponsibilitiesDeal directly with clients through phone, email and/or live chatObtain and evaluate all relevant information to handle inquiries correctlyRespond promptly to customer inquiries, handling and resolving them accordinglyRecord details of all inquiries, comments and complaintsCommunicate and coordinate issues with other departmentsDirect requests and unresolved issues to the designated person/departmentAssisting new clients with the account opening processProvide client with relevant information regarding the website, promotions and productsCommunication precise and correct information at all timesInform clients via their account of any changes that concern themBe an ambassador for the company and provide high level service through the necessary channelsRequirementsUniversity/College DegreeFluency in English any additional language will be considered an advantageI.T. ProficientMinimum 2 years experience in Customer Support or HORECA rolesExcellent communication and organisational skillsThe successful candidate must be able to work shifts on a 24/5 rotation
Golden Careers Recruitment, Today 13:36, Larnaca district, Larnaca — Town Center
Jobs » Sales, retail, customer service
Graphic designer
Job DescriptionOur client is an award winning investment firm and commodities broker based in larnaca providing trading services and facilities to both retail and institutional clients.They are an authorized and regulated by the Cyprus Securities and Exchange Commission (CySEC). They are looking for a exceptional graphic designer to join their growing team. The right individual will have a degree relevant to the role alongside 1 years experience in a similar role.Job ResponsibilitiesDesigns high end websites for the companyCreates and edits visual media for our online products and servicesCreates images that identify a product or convey a messageDevelops concepts, graphics and layouts for product illustrations, company logos and websitesCreates and designs web based banner adsDetermines size and arrangement of illustrative material along with the colour, font style and sizeDesigns and develops trade show booths for expos, fairs, etc.Keeps well informed of competitor marketing initiatives and promotionsCreates and designs any brochures, leaflets, business cards, etc. requiredWorks cooperatively with key team membersCarries out any further duties assigned by their line managerContributes to a positive and dynamic working environmentRequirementsDegree/Diploma in Graphic Design or relevant fieldMinimum 1 – 2 years’ experience in a similar roleKnowledge in Illustrator, Photoshop and In-DesignFluency in EnglishAble to work in a fast paced environment
Golden Careers Recruitment, Today 13:32, Larnaca district, Larnaca — Town Center
Jobs » Other jobs
Talent acquisition executive
Job DescriptionOur client is a Larnaca-based Investment Firm, they are looking for a Talent Acquisition Executive to join their established team. The ideal candidate would have 2-3 years experience in HR/Recruiting and excellent communication skills.Job ResponsibilitiesSource an appropriate pipeline to identify and engage both active and passive candidates through a blend of recruitment methods including social media, headhunting, job boards, referrals and networkingCompose content including adverts and job descriptions for our careers websites and ensure internal applicants are sought and consideredLiaise with third parties such as vacancy websites and recruitment agenciesMonitor the job market and prepare analysis and summaries of relevant job market movementsEnsure every candidate receives feedback on their application status in a timely mannerUndertake applicant screening as a first stage of the interview process to present a concise shortlist with value added notes and organise interviews for line managers accordinglyEnsure candidates presented for roles meet the required competencies and share our core valuesReview assessment and testing methods and develop them to ensure they are efficient and fit for purposeCoordinate the interview process, ensuring room bookings, equipment, assessment centres are arranged and clearly communicated to all relevant partiesCoach and train managers as required to ensure they are capable and competent to assess candidates.Make job offers and ensure a smooth handover into the HR new starter processWork with the Human Resources team to ensure a smooth-running induction process, including return of new starter paperworkSupport the Human Resources team as required on any internal mattersCarries out any further duties assigned by their line managerContributes to a positive and dynamic working environmentRequirementsUniversity/College diploma in a relevant field2 – 3 years’ experience in a HR/recruiting roleExperience in a company with an international reach preferredExcellent verbal and written communication skills in EnglishImpeccable organisational skills with attention to detailAble to work in a fast paced environment and multi-task
Golden Careers Recruitment, Today 11:54, Larnaca district, Larnaca — Town Center
Jobs » Other jobs
Senior front end developer
Job DescriptionOur client is a well-established investment firm with many years of experience in the trading industry and is currently looking to add to their team a Senior Front End Developer.Job ResponsibilitiesCreate and maintain web appsWork with project owners to complete issues in a timely mannerWork with deployment team to move code into productionTroubleshoot and resolve issues in applicationsAnalyze technical requirements involved in the implementation of new features or modification of existing featuresRequirementsThis role requires exceptional knowledge of the following: Basic:HTML, HTML5CSS, SASSJavaScript ES6, TypeScriptjQuery, AJAXAngularJS, Angular2+Responsive DesignPixel perfectGitAdvantage:Bootstrap, Angular MaterialWebpack, gulp, grunt (strong plus)CI, CD,OctopusJasmine, Karma or other testing tools (strong plus)Other js libraries and frameworks (vue, knockout, react …)Azure cloud hostingOther Professional RequirementsStrong team player within a team of specialistsAttention to detailImpeccable characterThe client is willing to accept offers from abroad and can assist with visa/work permits.
Golden Careers Recruitment, Today 11:30, Limassol district, Limassol — Agios Nicolaos
Jobs » IT, telecom
It project manager
Job DescriptionOur client is a investment firm based in limassol, they are looking for a IT Project manager to join their diverse team. The ideal candidate will have at least 2 years experience in a similar position alongside a strong ability to multitask several projects.Job ResponsibilitiesAnalyze system specifications and translate system requirements to task specifications for programmers and other engineersConduct system analysis to keep client and internal systems current with changing technologiesResponding promptly and professionally to bug reportsResponsible for utilizing tools and equipment involved in essential functions of project management i.e. Jira and Change ManagementManaging and overseeing application development and internal/external platformsTaking ownership of assigned development and infrastructure projects from inception to delivery whilst supervising and coordinating all the activitiesResolving problems; identifying trends; determining system improvements; implementing changeAs new technologies emerge and impact our systems, it is expected to learn these technologies very quickly and resolve any problems involved in integrating new technologies with our systemsWorking as part of a dynamic team, you will be expected to deliver several advanced and complex IT projects.You will be responding, coordinating and provide guidance to team members for various incidents related to various systems as and when neededConducting industry research and providing recommendations for emerging trends.You must be able to work on multiple simultaneous projects and assist in the delivery on a dynamic set of objectives and requirements.RequirementsQualifications2+ years of similar experienceOther Professional RequirementsStrong team player within a team of specialistsAttention to detailImpeccable character
Golden Careers Recruitment, 08.02.2019 11:39, Limassol district, Limassol — Agios Nicolaos
Jobs » IT, telecom
Qt developer
Job DescriptionOn behalf of our client, a software development company based in Larnaca, we are looking for an exceptional QT Developer to join their team. The Ideal candidate will have ample knowledge of QT Framework and solid software design skills.Job ResponsibilitiesSolve problems – alone or in a team – due to technical limitations for certain platforms.Analyze specifications, estimate deadlines and assist with the project planning.Carry out preliminary tests.Carry out necessary adjustments following recommendations from quality assuranceRequirementsBachelor's degree in computer science or related technical field3+ years of C++ experienceKnowledge of Qt Framework (Qt Widgets and/or QML)Preferred qualifications:Strong understanding of computer science fundamentalsSolid software design and OOP skillsGreat communication skills; ability to work in a teamGood understanding of git or svnSolid math skillsUnderstanding of Linux/Unix environment and command line toolsExperience with Mac OS X and Xcode
Golden Careers Recruitment, 08.02.2019 11:16, Larnaca district, Larnaca — Town Center
Jobs » IT, telecom
Sap lead
Job DescriptionWe are currently looking for a SAP Lead on behalf of our client, a software company based in Larnaca. The ideal candidate will have a minimum of 3 years functional experience in SAP WM, MM and SD as well as professionalism, innovation, commitment to performance and integrity.Job ResponsibilitiesDetermines best path to meet requirements using SAP capabilities where possible.Configures, reviews and tests software personally and also with Key Business Owners or designated users.Writes functional specs and documentationDevelops documentation and training material (as needed) related to SAP usage and changes.Provides weekly status to IT Management on all active projects.Monitors established policies and procedures to ensure conformance with Information Technology and Company objectives.Provides support to Help Desk as needed.RequirementsStrong Windows PC skills (Win 7, MS Office, Google Suite for Business)Able to quickly become familiar with a variety of business concepts, practices, and procedures.Bachelors degree from an accredited institutionFair understanding of SAP ABAP Language.Minimum 3 years functional experience in SAP WM, MM and SDPossesses both a technical and functional understanding of SAPAble to prepare both functional and technical specs, as well as process andEnd-user documentation.May lead and direct the work of others. A wide degree of creativity and latitude is expected. Relies on experience and judgment to plan and accomplish goals.Excellent command of written and spoken English. Able to understand issues and provide direction over the phone.Great problem-solving ability along with good team work and communication skills.Ability to perform under minimum supervision.The ideal candidate will possess the following competencies:Professionalism:Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status; accepts responsibility for own actions; follows through on commitmentsInnovation:Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others attentionCommitment to performance:Demonstrates a commitment to doing it the right way with high level of attention to details and high personal standards of performanceIntegrity:The ability to always do the right thing and respect everyone you meet on the job. Owns his/her own actions, even when he/she falls short of expectations. Is accountable.
Golden Careers Recruitment, 08.02.2019 11:05, Larnaca district, Larnaca — Town Center
Jobs » IT, telecom
Business development manager latam markets
Job DescriptionOur client is one of the top leading investment firms in the industry. The company was founded in 2006, and has grown exponentially while serving more than 150 countries. They are a CySEC regulated firm, and also licensed by FCA. The firm has achieved over 50 awards for their innovative products and professional trading conditions. They are looking for a talented Business Development Manager to join their team and take responsibility of the Latin American markets.Job ResponsibilitiesBuilds market position by locating, developing, defining, negotiating and closing business relationships.Seeks out and builds new business for the company.Identifies ideas by researching industry and related events, publications and announcements in the Latin American market.Closes new business deals by coordinating requirements, developing and negotiating contracts, integrating contract requirements with business operations.Protects organization's value by keeping information confidential.Enhances organization presence in Latin American market by accomplishing new and different requests, exploring opportunities to add value to job accomplishments.RequirementsUniversity degree.Relevant experience in the financial sector.Fluent in Spanish language.Key skills: Market Knowledge, Presentation Skills, Meeting Sales Goals, Respect of deadlines, Territory Management.Pro-active position in running a business.Ability to travel is a must.Benefits:Competitive salary including a 13th salaryMedical and life insuranceProvident fundFree meals and beverages at the in-house cafeteria and more.
Golden Careers Recruitment, 07.02.2019 12:45, Limassol district, Limassol — Agios Nicolaos
Jobs » Sales, retail, customer service
Facebook user acquisition officer
Job DescriptionA well-established investment firm based in Limassol with CySEC and FCA licenses and more than 10 years in the markets, is currently looking for a Facebook User Acquisition OfficerJob ResponsibilitiesManage and scale paid acquisition campaigns to grow userbase profitablyMonitor, optimize and report on campaign performance on an ongoing basisIdentify optimization opportunities to help improve performanceDevelop, execute and analyse A/B tests on creatives and landing pagesCollaborate with design, product and data analytics teams to develop effective acquisition strategiesCommunicate campaign performance and test results to the broader marketing team and executivesHelp with development of analytical tools, technologies and processes to drive efficiency across the Marketing teamAccountable. Your program’s performance rests on your shouldersTeam player. You thrive in a team environment where each person takes ownership to achieve a greater shared goal. Your efforts should elevate the company as a wholeMetric driven. You feel comfortable working with numbers and finding trends to exploitMotivated. You enjoy making a measurable impact on your team and the greater companyResourceful. You look to sharpen your tools and learn about the best practices in the industry. You leverage internal and external resources to find new growth tacticsExecution oriented. You aggressively prioritize speed/action for delivering results.Requirements3+ years of user acquisition or mobile media buying experience, with a strong track record of measurable resultsExperience with Facebook as a top marketing channelUnderstanding of advert attribution and trackingStrong analytical skills and creative thinking.
Golden Careers Recruitment, 07.02.2019 11:55, Limassol district, Limassol — Agios Nicolaos
Jobs » Other jobs
Spanish speaking customer relations officer
Job DescriptionWe are currently looking for a Spanish speaking Customer Relations Officer for our client, a well-established investment firm within the FX industry.Job ResponsibilitiesAssists customers who wish to open a trading accountHandles welcome calls/call-back requestsMaintains contact with existing clients to ensure high levels of client satisfactionProvides general information regarding the company's platforms and services offeredInforms and assists clients in relation to the use of all current and future productsProvides quality and efficient live support to existing and potential clientsMaintains professional internal and external relationships that meet Company’s core valuesDelivers service and support to customers through live chats, emails, phone calls and meetingsCollects customer feedback and follows up e.g. requests for new products and servicesSuggests ideas and actions to develop the marketCoordinates with the marketing department in regard to planning seminars, expos and translations of certain campaignsRequirementsUniversity Degree preferably in Finance or EconomicsPrevious relevant working experience will be considered an assetExcellent command of the Spanish and English languageComputer literacy with very good working knowledge of Microsoft Office applications
Golden Careers Recruitment, 07.02.2019 11:48, Limassol district, Limassol — Agios Nicolaos
Jobs » Sales, retail, customer service
Customer support officer - chinese speaking
Job DescriptionOur client is a limassol based investment firm, they are looking for a native Chinese speaking customer support officer. The ideal candidate will be native/near native in chinese and have relevant experience in the forex industry.Job ResponsibilitiesDelivers service and support to customers through live chats, emails and phone callsProvides answers to customers by identifying problems, researching answers, and guiding customer through corrective stepsHandles and resolves customer complaintsProvides information to customers in regards to Company’s services and productsProvides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiriesMaintain a balance between company policy and customer benefit in decision making. Handling issues in the best interest of both customer and companyInform customer about internal regulations and procedures of the CompanyForwards any issues or requests to the Head of Customer Support and/or the appropriate departmentFollow up on the progress of the response to the customerEducates the customer where applicablePerforms Back Office and Clients Accounting Department duties during night/evening shiftsUpdates Customer records when necessaryEnsuring that all duties are done so in line with the necessary KYC, AML, and Due diligence controlsCollects customer feedback and follows up e.g. requests for new products and servicesProvides feedback on the efficiency of the customer service process.RequirementsQualifications in Economics/Accounting/Finance/Compliance or any related field will be considered as an advantageFluent in English with excellent oral and written communication skills, this includes the ability to effectively communicate with all levels of managementComputer literate with experience using MS Office applications, Trading Platforms, and CRM SystemsRelevant Experience in the Forex Industry would be considered as an advantage (CFD Market and the risks involved, AML and KYC procedures).
Golden Careers Recruitment, 06.02.2019 10:44, Limassol district, Limassol — Agios Nicolaos
Jobs » Sales, retail, customer service
Quality assurance engineer
Job DescriptionOur client, a cypriot investment firm, is looking for an experience Quality Assurance Engineer to join their IT Team. The ideal candidate will have minimum 2 years of experience as a QA engineer.Job ResponsibilitiesFunctional and performance testing of client-side and server-side products with maximum automationReviews of tests done by other team members, bugs verification and regression tests automationInteraction with development and support team in order to improve the quality of the finished productImprovement proposals in technology, tools and process to conduct more efficient testing of software products.Requirements2+ years working experience as Software Tester or Quality Assurance EngineerKnowledge of methods and processes used in quality assurance of softwareExcellent command of the English languageWell-developed analytical and problem-solving skillsAbility to work in a dynamic and multicultural environmentExperience in some of the following will be considered an advantage:Java programmingC# programmingTest automationAgile methodologySQL LinuxCRM or ERPForex industry.
Golden Careers Recruitment, 06.02.2019 10:37, Limassol district, Limassol — Agios Nicolaos
Jobs » IT, telecom

The ad expired

Golden Careers Recruitment

Posting since jan, 2018

Other ads from this seller

Error 400
Save your searches!
Push "Save search" button on a search result page
Check for updates in favorites section
Add ads to favorites
Push the star button and this ad will be in your favorites section, where you can easily look at it again!