Japanese speaking client relationship officer

Limassol district, Limassol — Agios Nicolaos
Posted: 02.01.2019 11:42 Ad ID: 2180054
  • Experience Any
  • Job type Full-time

Job Description

Our client is a CySEC regulated Forex company based in Limassol. They are currently looking to expand their team of Client Relationship Officers and they need to add a Japanese speaker. The right candidate will have excellent communication and negotiation skills and a positive attitude.

Job Responsibilities

Maintain contact with existing clients to ensure high levels of client satisfaction

Provide general information in regards to the company's platforms and services offered

Inform and assist all clients in relation to the use of all current and future products

Assist customers who wish to open or manage a trading account

Inform all existing and potential clients of any new products and promotions that the Company is offering

Maintain professional internal and external relationships that meet Company’s core values.

Provide quality and efficient live support to existing and potential clients

Answer all emails received from clients regarding queries on various issues (technical, accounting, new applications etc.)

Liaise with the relevant department in case where clients have queries on specific issues related to that department and forwarding clients’ complaints to the Team Leaders.

Provide troubleshooting and support for the basic functions of the trading platform

Welcome calls/call back requests

Post information regarding Company’s products and services to relevant forums

Requirements

University/College Degree in Business, Marketing or Computer related field or equivalent

Knowledge of the FX Market and experience in the Forex industry will be considered as an advantage

Fluency in English and Japanese

Good knowledge of Microsoft Office products (Excel, Word, PowerPoint)

Skills Required: Interpersonal skills, Communicate effectively using various tools, Problem Analysis and problem-solving, Customer Service Orientation, Adaptability, Organizing and Time Management Skills, Integrity and Trust

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