Spanish speaking customer relations officer

Limassol district, Limassol — Agios Nicolaos
Posted: 02.01.2019 12:34 Ad ID: 2180130
  • Experience Any
  • Job type Full-time

Job Description

We are currently looking for a Spanish speaking Customer Relations Officer for our client, a well-established investment firm within the FX industry.

Job Responsibilities

Assists customers who wish to open a trading account

Handles welcome calls/call-back requests

Maintains contact with existing clients to ensure high levels of client satisfaction

Provides general information regarding the company's platforms and services offered

Informs and assists clients in relation to the use of all current and future products

Provides quality and efficient live support to existing and potential clients

Maintains professional internal and external relationships that meet Company’s core values

Delivers service and support to customers through live chats, emails, phone calls and meetings

Collects customer feedback and follows up e.g. requests for new products and services

Suggests ideas and actions to develop the market

Coordinates with the marketing department in regard to planning seminars, expos and translations of certain campaigns

Requirements

University Degree preferably in Finance or Economics

Previous relevant working experience will be considered an asset

Excellent command of the Spanish and English language

Computer literacy with very good working knowledge of Microsoft Office applications

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