Customer support representative - japanese speaker

Limassol district, Limassol — Agios Nicolaos
Posted: 09.01.2019 12:32 Ad ID: 2186151
  • Experience Any
  • Job type Full-time

Job Description

On behalf of our client, an investment firm, we are looking for a Japanese speaking Customer Support Representative. The right candidate will have native or near-native of the Japanese language and experience in a similar position within an investment firm.

Job Responsibilities

Identifying and reporting department issues on a weekly basis to top management.

Creating and following up with solutions

Closely monitoring client satisfaction levels

Monitoring department KPIs to ensure all are being met

Constantly providing innovative ways to improve the overall client experience

Ensuring a highly motivated and enthusiastic department atmosphere

Settling internal disputes in a fair and effective manner

Creating, distributing and updating department manuals

Documenting and finalising department procedures

Monitoring online review sites/social media channels and providing replies to negative reviews where necessary

Process account withdrawals

Requirements

Native or Near Native in Japanese Language is a must

Fluent in verbal and written English to business standard

Enthusiastic and ‘can do’ approach to customer service

Ability to remain calm and focused in a fast-paced environment

Excellent organisational, reporting and communication skills

Experience in a similar position within the FX sector will be considered an advantage

Self motivated, driven, goal oriented and a team player

A high level of professionalism and personal integrity.

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