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Japanese speaking customer support officer
- Experience Any
- Job type Full-time
Job Description
We are currently looking for a Japanese Speaker to take the role of the Customer Support Officer for our client, an investment firm in Limassol.
Job Responsibilities
Manage incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Requirements
Customer support experience will be considered an advantage
Excellent knowledge of the Japanese language
Good knowledge of the English Language
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Experience/Knowledge of the FX industry will be considered an advantage
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