Japanese speaking customer support officer

Limassol district, Limassol — Agios Nicolaos
Posted: 01.02.2019 10:56 Ad ID: 2210773
  • Experience Any
  • Job type Full-time

Job Description

We are currently looking for a Japanese Speaker to take the role of the Customer Support Officer for our client, an investment firm in Limassol.

Job Responsibilities

Manage incoming calls

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Requirements

Customer support experience will be considered an advantage

Excellent knowledge of the Japanese language

Good knowledge of the English Language

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Experience/Knowledge of the FX industry will be considered an advantage

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Golden Careers Recruitment

Posting since jan, 2018

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