Customer support representative japanese speaker
- Experience Any
- Job type Full-time
On behalf of our client, an investment firm, we are looking for a Japanese speaking Customer Support Representative. The right candidate will have native or near-native of the Japanese language and experience in a similar position within an investment firm.
Identifying and reporting department issues on a weekly basis to top management.
Creating and following up with solutions
Closely monitoring client satisfaction levels
Monitoring department KPIs to ensure all are being met
Constantly providing innovative ways to improve the overall client experience
Ensuring a highly motivated and enthusiastic department atmosphere
Settling internal disputes in a fair and effective manner
Creating, distributing and updating department manuals
Documenting and finalising department procedures
Monitoring online review sites/social media channels and providing replies to negative reviews where necessary
Process account withdrawals
Native or Near Native in Japanese Language is a must
Fluent in verbal and written English to business standard
Enthusiastic and ‘can do’ approach to customer service
Ability to remain calm and focused in a fast-paced environment
Excellent organisational, reporting and communication skills
Experience in a similar position within the FX sector will be considered an advantage
Self motivated, driven, goal oriented and a team player
A high level of professionalism and personal integrity.