Japanese speaking client relationship officer
- Job type Full-time
- Experience Any
Our client is a CySEC regulated Forex company based in Limassol. They are currently looking to expand their team of Client Relationship Officers and they need to add a Japanese speaker. The right candidate will have excellent communication and negotiation skills and a positive attitude.
Maintain contact with existing clients to ensure high levels of client satisfaction
Provide general information in regards to the company's platforms and services offered
Inform and assist all clients in relation to the use of all current and future products
Assist customers who wish to open or manage a trading account
Inform all existing and potential clients of any new products and promotions that the Company is offering
Maintain professional internal and external relationships that meet Company’s core values.
Provide quality and efficient live support to existing and potential clients
Answer all emails received from clients regarding queries on various issues (technical, accounting, new applications etc.)
Liaise with the relevant department in case where clients have queries on specific issues related to that department and forwarding clients’ complaints to the Team Leaders.
Provide troubleshooting and support for the basic functions of the trading platform
Welcome calls/call back requests
Post information regarding Company’s products and services to relevant forums
University/College Degree in Business, Marketing or Computer related field or equivalent
Knowledge of the FX Market and experience in the Forex industry will be considered as an advantage
Fluency in English and Japanese
Good knowledge of Microsoft Office products (Excel, Word, PowerPoint)
Skills Required: Interpersonal skills, Communicate effectively using various tools, Problem Analysis and problem-solving, Customer Service Orientation, Adaptability, Organizing and Time Management Skills, Integrity and Trust