Japanese speaking customer relations officer

Limassol district, Limassol — Agios Nicolaos
Posted: 29.07.2019 14:14 Ad ID: 2271602
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  • Experience Any
  • Job type Full-time

Job Description

On behalf of our client, we are searching for a Japanese Speaker that will take a Customer Relations Officer role in a reputable investment firm.

Job Responsibilities

Assists customers who wish to open a trading account

Handles welcome calls/call-back requests

Maintains contact with existing clients to ensure high levels of client satisfaction

Provides general information in regards to the company's platforms and services offered

Informs and assists clients in relation to the use of all current and future products

Provides quality and efficient live support to existing and potential clients

Maintains professional internal and external relationships that meet Company’s core values

Delivers service and support to customers through live chats, emails, phone calls and meetings

Collects customer feedback and follows up e.g. requests for new products and services

Suggests ideas and actions to develop the market

Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns

Requirements

University Degree preferably in Finance or Economy

Previous relevant working experience will be considered an asset

Excellent command of the English and Japanese language

Computer literacy with very good working knowledge of Microsoft Office applications

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