Customer support officer chinese
- Job type Full-time
- Experience Any
Our client is a limassol based investment firm, they are looking for a native Chinese speaking customer support officer. The ideal candidate will be native/near native in chinese and have relevant experience in the forex industry.
Delivers service and support to customers through live chats, emails and phone calls
Provides answers to customers by identifying problems, researching answers, and guiding customer through corrective steps
Handles and resolves customer complaints
Provides information to customers in regards to Company’s services and products
Provides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiries
Maintain a balance between company policy and customer benefit in decision making. Handling issues in the best interest of both customer and company
Inform customer about internal regulations and procedures of the Company
Forwards any issues or requests to the Head of Customer Support and/or the appropriate department
Follow up on the progress of the response to the customer
Educates the customer where applicable
Performs Back Office and Clients Accounting Department duties during night/evening shifts
Updates Customer records when necessary
Ensuring that all duties are done so in line with the necessary KYC, AML, and Due diligence controls
Collects customer feedback and follows up e.g. requests for new products and services
Provides feedback on the efficiency of the customer service process.
Qualifications in Economics/Accounting/Finance/Compliance or any related field will be considered as an advantage
Fluent in English with excellent oral and written communication skills, this includes the ability to effectively communicate with all levels of management
Computer literate with experience using MS Office applications, Trading Platforms, and CRM Systems
Relevant Experience in the Forex Industry would be considered as an advantage (CFD Market and the risks involved, AML and KYC procedures).