Customer support officer chinese

Limassol district, Limassol — Agios Nicolaos
Posted: 30.12.2019 12:02 Ad ID: 2276133
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  • Job type Full-time
  • Experience Any

Job Description

Our client is a limassol based investment firm, they are looking for a native Chinese speaking customer support officer. The ideal candidate will be native/near native in chinese and have relevant experience in the forex industry.

Job Responsibilities

Delivers service and support to customers through live chats, emails and phone calls

Provides answers to customers by identifying problems, researching answers, and guiding customer through corrective steps

Handles and resolves customer complaints

Provides information to customers in regards to Company’s services and products

Provides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiries

Maintain a balance between company policy and customer benefit in decision making. Handling issues in the best interest of both customer and company

Inform customer about internal regulations and procedures of the Company

Forwards any issues or requests to the Head of Customer Support and/or the appropriate department

Follow up on the progress of the response to the customer

Educates the customer where applicable

Performs Back Office and Clients Accounting Department duties during night/evening shifts

Updates Customer records when necessary

Ensuring that all duties are done so in line with the necessary KYC, AML, and Due diligence controls

Collects customer feedback and follows up e.g. requests for new products and services

Provides feedback on the efficiency of the customer service process.

Requirements

Qualifications in Economics/Accounting/Finance/Compliance or any related field will be considered as an advantage

Fluent in English with excellent oral and written communication skills, this includes the ability to effectively communicate with all levels of management

Computer literate with experience using MS Office applications, Trading Platforms, and CRM Systems

Relevant Experience in the Forex Industry would be considered as an advantage (CFD Market and the risks involved, AML and KYC procedures).

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