Operations / contact center assistant call center
Job DescriptionOur Customer is a Leading Insurance Company with offices all over Cyprus. They are looking for an Operations / Contact Center Assistant. The role of an operations assistant is very wide and encompasses many operational areas. An individual in this position oversees the daily operations of Customer service teams, ensuring that all tasks are performed in the most efficient way.The sole purpose is to find ways to make the company more productive by providing effective methods in its business operations.Job ResponsibilitiesFollowing procedures to ensure compliance with all regulations and working practicesCoaching, motivating and providing guidance to new joiners of the Customer service departmentAble to perform real-time monitoring to improve the quality of service by ensuring that the methods used have the ability to produce and service the customer at an acceptable standardDealing with operational strategy and resource planningManaging support services and maximizing their outputManaging third party relations and ensuring that standard procedures are followedEnsuring effective production planning as well as maintaining and managing the use of material, equipment and machinery in relation with costMaintaining quality practices and managing problemsOverseeing employee relations and managing poor performanceEnsuring organizational effectiveness by increasing the effectiveness and efficiency of support services through improvements to each function as well as co-ordination and communication between functionsPerforming organizational leadership by contributing to the short-term and the long-term organizational planning and strategy, as a member of the management teamParticipating in training and coaching sessions for Continuous Learning and DevelopmentRequirementsUniversity degree in Business Administration, Management, Human Resource Management or studies in a related fieldMinimum 2 years of experience in a similar positionExcellent verbal and written communication skills in English and GreekComputer literacy (MS Office: Word, Excel, Power Point etc.)Telephone etiquette and good interpersonal skillsAbility to work efficiently under pressure and multi-taskingExcellent people management skills, open to direction and commitment to get the job done.Ability to look at situations from several points of view.Energetic, enthusiastic and pleasant personality.
Limassol district, Limassol — Agios Nicolaos