Customer support officer chinese
Job DescriptionOur client is a limassol based investment firm, they are looking for a native Chinese speaking customer support officer. The ideal candidate will be native/near native in chinese and have relevant experience in the forex industry.Job ResponsibilitiesDelivers service and support to customers through live chats, emails and phone callsProvides answers to customers by identifying problems, researching answers, and guiding customer through corrective stepsHandles and resolves customer complaintsProvides information to customers in regards to Company’s services and productsProvides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiriesMaintain a balance between company policy and customer benefit in decision making. Handling issues in the best interest of both customer and companyInform customer about internal regulations and procedures of the CompanyForwards any issues or requests to the Head of Customer Support and/or the appropriate departmentFollow up on the progress of the response to the customerEducates the customer where applicablePerforms Back Office and Clients Accounting Department duties during night/evening shiftsUpdates Customer records when necessaryEnsuring that all duties are done so in line with the necessary KYC, AML, and Due diligence controlsCollects customer feedback and follows up e.g. requests for new products and servicesProvides feedback on the efficiency of the customer service process.RequirementsQualifications in Economics/Accounting/Finance/Compliance or any related field will be considered as an advantageFluent in English with excellent oral and written communication skills, this includes the ability to effectively communicate with all levels of managementComputer literate with experience using MS Office applications, Trading Platforms, and CRM SystemsRelevant Experience in the Forex Industry would be considered as an advantage (CFD Market and the risks involved, AML and KYC procedures).
Limassol district, Limassol — Agios Nicolaos