Customer support japanese speaking
- Job type Full-time
- Experience Any
Our Client is an Investment Firm looking to employ a Customer Support, Native in Japanese. The successful candidate should have a good understanding of foreign exchange, derivatives, margin FX, index & precious metals, Brokerage industry services and trading Platform are strongly preferred.
Daily routines will include handling client Profile registrations, translations and document checking for clients who wish to open an account with us.
Using an in house developed back office systems, provide front-line customer support for relevant interaction with clients covering e-mail/ticketing system and chat service.
Perform, deliver and contribute to a variety of on boarding procedures as and when required.
Working a shift, mainly covering EU working hours but not limited to.
Proficiency in English to a business level and Native Japanese with proper manner and business customs is the must.
Proficiency to use office related software, Microsoft office (word, Excel, outlook etc.)
Proficiency to use personal computers (chat software, ticketing system), basic knowledge of HTML etc.
Good understanding of foreign exchange, derivatives, margin FX, index & precious metals, Brokerage industry services and trading Platform are strongly preferred.
Awareness of Operational Risk & Compliance landscape, as it relates to the industry is preferable.
Exceptional communication skills.
Positive & collaborative team player.
Results-oriented, Detail-oriented, Number-oriented: comprehend that we are dealing with financial instruments and money.
Kind personality who has nature of willingness to help others.
Find interest in daily routine and ability to complete tasks in a limited time frame.
Down to earth, reliable personality, willing to understand client’s needs.