Operations / contact center assistant call center
- Job type Full-time
- Experience Any
Our Customer is a Leading Insurance Company with offices all over Cyprus. They are looking for an Operations / Contact Center Assistant. The role of an operations assistant is very wide and encompasses many operational areas. An individual in this position oversees the daily operations of Customer service teams, ensuring that all tasks are performed in the most efficient way.
The sole purpose is to find ways to make the company more productive by providing effective methods in its business operations.
Following procedures to ensure compliance with all regulations and working practices
Coaching, motivating and providing guidance to new joiners of the Customer service department
Able to perform real-time monitoring to improve the quality of service by ensuring that the methods used have the ability to produce and service the customer at an acceptable standard
Dealing with operational strategy and resource planning
Managing support services and maximizing their output
Managing third party relations and ensuring that standard procedures are followed
Ensuring effective production planning as well as maintaining and managing the use of material, equipment and machinery in relation with cost
Maintaining quality practices and managing problems
Overseeing employee relations and managing poor performance
Ensuring organizational effectiveness by increasing the effectiveness and efficiency of support services through improvements to each function as well as co-ordination and communication between functions
Performing organizational leadership by contributing to the short-term and the long-term organizational planning and strategy, as a member of the management team
Participating in training and coaching sessions for Continuous Learning and Development
University degree in Business Administration, Management, Human Resource Management or studies in a related field
Minimum 2 years of experience in a similar position
Excellent verbal and written communication skills in English and Greek
Computer literacy (MS Office: Word, Excel, Power Point etc.)
Telephone etiquette and good interpersonal skills
Ability to work efficiently under pressure and multi-tasking
Excellent people management skills, open to direction and commitment to get the job done.
Ability to look at situations from several points of view.
Energetic, enthusiastic and pleasant personality.