Spanish speaking customer support officer

Limassol district, Limassol — Agios Nicolaos
Posted: Yesterday 15:21 Ad ID: 2586537
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  • Job type Full-time
  • Experience From 1 year

Job Description

Our Client is an Investment Firm looking to employ a Customer Support Officer, Native in Spanish. The successful candidate should have a minimum of 1-year proven experience working in a Client Experience/Service team in an equivalent environment delivering exceptional results and ability to work in shifts.

Job Responsibilities

Provide frontline support for all (relevant) client interactions covering telephone, e-mail and online media: aim to exceed clients’ expectations in every instance.

Be the “first line of defense” to identify, escalate and manage potential risk.

Perform, deliver and contribute to a variety of onboarding procedures as and when required, through the guidance of management and compliance

Perform ongoing monitoring to meet regulatory guidelines and standards

Contribute to the definition & implementation of a framework to derive maximum value for the Business

Contribute to a culture of continuous improvement in the team and be proactive in proposing ongoing refinements to achieve results in line with the Business strategy

Identify new business/revenue opportunities through client interactions & take initiative to escalate or act on them as they arise (as appropriate).

Report on relevant trends & insights as they relate to client queries, complaints, and potential opportunities

Requirements

Minimum of 1-year proven experience working in a Client Experience/Service team in an equivalent environment delivering exceptional results

Ability to work in shifts in order to cover the South American Market (afternoon shift 16:00 p.m., night shift from 00:00 a.m.)

Proficiency in English and Spanish to a business level is a must.

Proven experience in account opening in a regulated industry preferred.

Proven experience in the Financial Services industry preferred

Good understanding of foreign exchange, derivatives, margin FX, index & precious metals brokerage industry strongly preferred

Awareness of Operational Risk & Compliance landscape, as it relates to the industry preferable

Proven experience with basic desk-top applications preferred

Experience of online trading platforms strongly preferred

Knowledge of MT4 platform preferred

Exceptional communication skills

Results-oriented: able to deliver to tight deadlines under pressure

Decisiveness: able to identify & prioritize opportunities as they arise

Digital, data & analytics experience

Relentless focus on continuous improvement

Presentation and analytical skills

Positive & collaborative team player

Focused on developing both self & others across the organization

Agility - able to shift focus to meet business needs & embrace change

Self-starter: consistently delivers results from own initiative

Excellent organizational & time management skills

Sets & consistently meets high standards

Integrity

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