Customer success manager

Limassol district, Limassol — Agios Nicolaos
Posted: 13.01.2021 11:17 Ad ID: 3453787

Our clients is a Payment services provider with an innovative approach for the payments world. For their office in Limassol, they’re currently looking for a B2B Customer Success Manager. The successful candidate should have previous experience in the PSP industry and customer service and/or Account Management experience.

Job Responsibilities

Being the first point of contact for the company’s clients

Handling incoming calls, chats, e-mails, and reviews from customers regarding questions related to the services the company provides.

Following up on customer’s progress and success.

Ensuring all clients are receiving a high-quality service.

Attentive to the client’s issues and needs.

Promoting new features of the product to different businesses that are company clients

Analyzing and resolving most common customers’ queries using step-by-step solutions and cooperating with other departments of the Company

Delivering qualitative service to customers according to the existing standards.

Ensuring customer satisfaction by continuous communication that results in a strong business relationship.

Requirements

Excellent Command of English

Extrovert personality with Excellent Communication skills.

Previous experience in the PSP industry will be considered an advantage

Business communication skills i.e. telephone conversations, business correspondence

Customer service and/or Account Management experience

Attention to detail, team player, problem-solving attitude and task management skills

Experience in operating with Windows and MS Office

Multitasking ability is a must

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Salary is negotiable
Golden Careers Recruitment Golden Careers Recruitment

Posting since jan, 2018

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