Senior customer support agent vac-19816g

Limassol district, Limassol
Posted: 13.01.2021 16:25 Ad ID: 3454304

Our client a online Financial Services company based in Limassol is looking to recruit an experienced Senior Customer Support Agent that will respond to users' inquiries via our ticketing system, live chat and phone.

This role is responsible for resolving all inquiries that our users might have in a professional and timely manner and will also be responsible for assisting junior agents. In this role you will report directly to your assigned team leader. Our ideal candidate will be highly organized, multitasker, detail oriented, energetic and self-motivated in a very fast-paced environment who has a can-do attitude and has previous experience in customer support.

Responsibilities:

Provide direct customer support via tickets, live chat and phone

Helping users with onboarding and account-related requests

Helping junior agents and, when needed, escalating issues to team leaders

Support process improvement

Identifying customer needs and helping customers use specific features

Reporting product malfunctions

Follow up with customers to ensure their technical issues are resolved

Gather customer feedback and share with our Product, Sales and Marketing teams

Requirements:

2-3 Years of Experience as a Customer Support agent

Experience using help desk software and remote support tools

Understanding of how CRM systems work

Excellent communication and problem-solving skills

Ability to multitask and prioritize

Customer-focused mindset

Fluent in English

Ability to work in a team that offers 24/7 support

Team player that can also work independently

Ability to answer phone, listen actively, relay information, and type basic information simultaneously

Ability to work in a global environment

Familiarity with crypto and/or financial services is a plus!

Working Hours:

Monday to Friday 9:00am to 6:00pm

Salary:

Based on skills and experience 20-20K Euros gross annually

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Salary is negotiable
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Posting since mar, 2019

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