Προσωπικός λογαριασμός Είσοδος και εγγραφή
Δημιουργία αγγελίας

Dutch retention/conversion agents

Επαρχία Λεμεσού, Λεμεσός - Ομόνοια
Καταχωρήθηκε: 21.02.2024 09:12 Kωδ. αγγελίας: 5123322
Μεταφράστε σε: Ελληνικά English Русский Deutsch
Εμφάνιση πρωτότυπου

Main duties and Responsibilities:

• Respond to customers via email, chat and phone; create, maintain and organize via case and ticket system

• Provide answers to customers by identifying problems, researching answers and guiding customer through corrective steps

• Handle and resolve customer complaints

• Provide information to customers in regard to Company services and products

• Provide quality service and support in a variety of areas including but not limited to System and technical Login/Account issues, Payments (deposits and withdrawals) and overall trading enquiries

• Perform general Back Office and Clients Accounting Department duties during night/evening shifts, update Customer records

• Ensure that all duties are done so in line with the necessary KYC, AML, and Due diligence controls

• Process and maintain client KYC documentation as part of account opening procedures.

• Provide feedback on the efficiency of the customer service process

The ideal candidate will have the following:

• The ability to work shifts

• Minimum 1-2 years proven customer support background within the FX, CFD, Spread-bet, Crypto or Capital-markets industry

• Experience using MT4/5 and MT4: platform configuration/setup walk-throughs etc.

• A keen interest and basic knowledge in financial markets would be ideal

• Flexible, outgoing, problem-solving skills, excellent communication skills, Team player.

• Excellent communication skills in English both written and verbal

• Everyday drive and ambition for growth

• Accuracy, precision and attention to detail

What we are offering

• Attractive remuneration package

• Quarterly bonuses based on personal performance

• 21 days annual leave

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