CONSULTANCY PROFILE
Senior hotel operations professional with extensive management experience in 3- and 4-star hotels, including Deputy
General Manager, Acting General Manager and Operations Manager responsibilities.
Well placed to support independent
hotels and hospitality businesses with operational reviews, guest-experience assessment, mystery-guest style evaluation,
SOP development, service standards, team training, cost control and short-term management support.
Brings a practical operator's perspective across front office, rooms, housekeeping and food & beverage.
CONSULTANCY & AUDIT STRENGTHS
• Guest Experience & Service Reviews
• Hotel Operations & Departmental Audits
• Mystery-Guest Style Evaluation
• SOP Creation & Process Improvement
• Front Office, Rooms & Housekeeping
• Food & Beverage Operations
• Staff Training & Performance Support
• Rotas, Cost Control & Stock Audits
• Operational Problem Solving
• PMS: Opera, Rezlynx & ResortSuite
Contact me to discuss your requirements
