At Adsterra we are engaged in online advertising, and our main project is the support and development of an international online advertising platform that is among the Top 3 in the world.
We work with all the popular ad formats: popunders, in-page push, native and banners. Our partners include direct advertisers, webmasters, affiliate programmes, networks and affiliates.
Currently we are expanding and looking for a Customer Service Specialist to join the Publishers team on night shifts, based in Cyprus.
Schedule: 2/2, twelve-hour shifts from 21:00 to 09:00 (Cyprus Time). Fully remote work is possible.
What you will do
Answer incoming questions from publishers around the world through Live Chat (Intercom), tickets, email and other channels;
Troubleshoot common and less common issues with online advertising;
Pass information about publishers on to the relevant teams in a timely manner;
Work with QA on reviewing and correcting responses;
Go through a large amount of training: we care about the quality of our service, so we invest heavily in developing the team.
What we are looking for
Right to live and work in Cyprus;
Spoken and written English at B2 or above;
Composure under pressure, friendliness and strong communication skills;
Willingness to work with routine and repetitive tasks;
A troubleshooting and problem-solving mindset.
Nice to have
Relevant experience in client service, guest service or technical support;
Basic understanding of HTML and CSS, CMS experience, or general technical literacy;
Familiarity with ticketing systems;
Understanding of advertising formats (popunder, in-page push, native, banner);
What we offer
Salary of 1700 EUR gross, plus a KPI bonus of up to 500 EUR per month after three months;
Official employment in accordance with Cyprus law and medical insurance;
The option of working fully remotely, or from our office in the Germasogeia area, Limassol, with a sea view;
Onboarding and training with a mentor who is genuinely invested in you;
Room to grow into other roles within the company;
Compensation for English and Greek lessons;
Compensation for sports activities;
A friendly corporate culture with regular team events and meetups;
Simple, direct communication between teams with no bureaucracy.
Lack of experience is not a problem, we will teach you everything, but a good level of English matters to us. So please also include a detailed answer in English to this question: what attracts you to a client support role?
