Reservations & customer relation officer - limassol

Key Tasks and Responsibilities: • Has the overall responsibility executing / registering customer bookings into the company’s software system (Car Hire program). • Verify and confirm customer and supplier data. • Communicate any reservation changes promptly to the relevant departments/branches. • Provide immediate assistance, guidance, and clarifications to customers. • Respond promptly and professionally to customer inquiries, requests and complaints. • Notify and cooperate with our affiliated companies regarding vehicle accidents or breakdowns per company directives to ensure timely response to the incident. • Record all information related issues under his/her supervision such as customer interactions, and requests to the IT software system. • Handle phone calls and inquiries professionally, following company guidelines. • Escalate unresolved customer issues to your Supervisor or Operations Manager or the involved departments / branches. • Ensure high customer satisfaction by offering personalized, solution-oriented service. • Follow operational procedures, schedules, and staff regulations (including dress code). • Perform additional tasks as assigned by supervisors or defined by company procedures/functions. Your Profile for Success: • Fluency in English and Greek. • Knowledge of additional languages will be considered an advantage. • High School Diploma. • Minimum 1 year of experience in customer support and/or reservations. • Computer literate with excellent knowledge of Microsoft Office. • Confidentiality, responsibility, and communication/ cooperation ability • Ability to follow operational procedures. • Strong verbal and written communication skills. • Ability to multitask efficiently. • Capable of handling challenging situations while maintaining high-quality customer service standards. Benefits • Competitive Salary • Provident fund after completion of the 6-month probation period • 21 days annual leave Why Choose Sixt? As a leading global mobility service provider, SIXT is well-known for innovative products and customer-orientated services. The company’s success and dynamic growth is based on their employees’ commitment. We champion an energized work culture, development opportunities and growth potential! In addition, we offer a competitive salary package and employee benefits.