Customer Service Officer – Part-Time or Full-Time
Overview
Urbanica Hospitality is seeking a dedicated, guest-oriented Customer Service Officer to support guests across our portfolio of short-term rental properties. You will provide remote and on-site assistance, ensuring guest satisfaction, smooth operations, and property safety.
We offer two working arrangements:
- Part-time: Night shifts.
- Full-time: Rotating shifts across a 24-hour schedule. Availability for morning, afternoon, and night shifts is mandatory.
Key Responsibilities
- Deliver high-quality customer service and handle guest inquiries across all properties during assigned shifts.
- Manage check-ins, check-outs, and guest communications via phone, messaging, and property management systems.
- Perform security checks and regular walks around property grounds to help ensure guest safety and property security.
- Resolve guest issues promptly through practical problem-solving.
- Report damage, maintenance needs, and property upkeep issues to management promptly.
- Ensure clear handovers between shifts, including updates on unresolved guest requests.
- Participate in company training to stay updated on systems and service standards.
Requirements
- Fluency in written and spoken English is essential; Greek or additional languages are a strong advantage.
- Previous experience in customer service or hospitality is preferred.
- A positive, guest-first attitude and strong problem-solving skills.
- Independence and reliability.
- Availability for night shifts for the part-time position, or rotating shifts across a 24-hour schedule for the full-time position.
- Familiarity with property management systems or reservation software is an advantage.
- Candidates must currently reside in Cyprus and have valid authorization to live and work in Cyprus. These are mandatory requirements.
Please indicate whether you are applying for the part-time night position or the full-time rotating-shift position.
