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Receptionist – Job DescriptionThe Receptionist is responsible for providing professional and friendly service to guests while supporting the smooth daily operation of the Front Office.Key Responsibilities:Welcome guests and assist with check-in and check-out procedures.Manage daily arrivals, departures, and guest requests.Ensure reservations and guest information are correctly recorded in the PMS.Handle telephone calls, emails, and online guest messages professionally.Process cash, card, virtual card, and other payments accurately.Issue invoices and receipts and ensure guest balances are correctly maintained.Coordinate with Housekeeping regarding room readiness, cleaning priorities, and guest requests.Prepare keys, access codes, and self check-in instructions for arriving guests.Assist with late arrivals, early check-ins, and late check-outs according to hotel procedures.Provide guests with information about the hotel, transportation, restaurants, attractions, and local services.Handle guest complaints professionally and report significant issues to the Front Office Manager or Management.Report and follow up on maintenance problems affecting guest rooms.Maintain an organized, clean, and professional reception area.Complete daily Front Office checklists and ensure proper handover of pending matters.Follow hotel policies regarding payments, guest privacy, security, and confidentiality.Support other Front Office duties as required for the smooth operation of the hotel.Required Skills:Excellent communication and customer-service skills, professional appearance and attitude, good organizational skills, attention to detail, and the ability to work under pressure. Good knowledge of English and basic computer skills are required. Previous hotel or customer-service experience is considered an advantage.Position: ReceptionistDepartment: Front OfficeReports to: Front Office Manager / Operations ManagerEmployment: Full-Time

Front Office Manager – Job DescriptionThe Front Office Manager is responsible for the smooth and efficient operation of the Front Office, ensuring excellent guest service and effective coordination between Reception, Housekeeping, Maintenance, and Management.Key Responsibilities:Supervise and support the Front Office team and ensure daily procedures are followed.Manage daily arrivals, departures, room allocations, early check-ins, late check-outs, and special requests.Ensure reservations, guest details, payments, and booking information are correctly recorded in the PMS.Coordinate with Housekeeping to ensure rooms are prepared and available on time.Monitor room status and resolve any discrepancies or operational issues.Handle guest enquiries, complaints, and special requests professionally and efficiently.Monitor guest balances, cash, card payments, virtual cards, invoices, and other Front Office financial procedures.Ensure self check-in and late-arrival instructions are prepared and communicated correctly.Coordinate and follow up on maintenance issues affecting guest rooms or hotel operations.Prepare staff schedules and ensure adequate Front Office coverage.Train, supervise, and evaluate Front Office employees.Ensure proper shift handovers and communication of all pending matters.Monitor emails, telephone calls, online messages, and guest communications.Maintain accurate records of complaints, incidents, payments, maintenance issues, and other important operational matters.Ensure hotel policies, safety procedures, confidentiality, and guest privacy standards are followed.Report significant guest complaints, operational problems, staffing issues, or emergencies to Management.Identify opportunities to improve guest satisfaction and Front Office efficiency.Required Skills:Strong leadership, communication, organization, customer-service, and problem-solving skills are required. Previous hotel Front Office experience and knowledge of PMS/reservation systems are preferred. The candidate should be professional, reliable, detail-oriented, able to work under pressure, and fluent in English.Position: Front Office ManagerDepartment: Front OfficeReports to: General Manager / Operations ManagerEmployment: Full-Time