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  • Operations / contact centre assistant - call centre
    Job DescriptionOur Client is a Leading Insurance Company and they are looking for a Operations / Contact Centre Assistant – Call Centre. The successful candidate should have a minimum 2 years of experience in a similar position.Job ResponsibilitiesFollowing procedures to ensure compliance with all regulations and working practicesCoaching, motivating and providing guidance to new joiners of the Customer service departmentAble to perform real-time monitoring to improve the quality of service by ensuring that the methods used have the ability to produce and service the customer at an acceptable standardDealing with operational strategy and resource planningManaging support services and maximizing their outputManaging third party relations and ensuring that standard procedures are followedEnsuring effective production planning as well as maintaining and managing the use of material, equipment and machinery in relation with costMaintaining quality practices and managing problemsOverseeing employee relations and managing poor performanceEnsuring organizational effectiveness by increasing the effectiveness and efficiency of support services through improvements to each function as well as co-ordination and communication between functionsPerforming organizational leadership by contributing to the short-term and the long-term organizational planning and strategy, as a member of the management teamParticipating in training and coaching sessions for Continuous Learning and DevelopmentRequirementsUniversity degree in Business Administration, Management, Human Resource Management or studies in a related fieldMinimum 2 years of experience in a similar positionExcellent verbal and written communication skills in English and GreekComputer literacy (MS Office: Word, Excel, Power Point etc.)Telephone etiquette and good interpersonal skillsAbility to work efficiently under pressure and multi-taskingExcellent people management skills, open to direction and commitment to get the job doneAbility to look at situations from several points of viewEnergetic, enthusiastic and pleasant personality
    Golden Careers Recruitment, 25.05.2020 13:16, Limassol district, Limassol — Agios Nicolaos
    Jobs » Office, Administration
  • Executive assistant
    Job DescriptionOur client, a well-established insurance company, is currently looking to hire an Executive Assistant that works with high-level executives to provide top-level assistance. The executive assistant’s responsibilities will include scheduling of the executives’ calendars, meeting, planning, coordination, and communication with a wide variety of internal and external contacts at all levels. If you are well organized, effective at multi-tasking, can prioritize, and have strong written and verbal communication skills, this role may be the right one for you.Job ResponsibilitiesPerforming VIP customer serviceHandling and serving high caliber customersManaging and maintaining the executives’ schedule, appointments and travel arrangementsRecording, transcribing and distributing minutes of meetingsMonitoring tasks delegated by the executives to ensure that tasks/work/projects will be completed within agreed deadlinesParticipating in training and coaching sessions for Continuous Learning and DevelopmentRequirementsUniversity degree in Business Administration, Management or MBA will be considered an advantageAt least 3 years’ experience in providing support at high-level managementExcellent verbal and written communication skills in English and GreekProficiency in computer skills and in-depth knowledge of relevant software such as MS Office SuiteKnowledge of standard office administrative practices and proceduresFast, effective and dynamic personality to ensure that the executives’ planning schedule will be followed in a timely mannerStrong communication skillsAbility to maintain confidentialityAttention to detail and accuracyAdaptabilityAbility to work under pressure and to multitask
    Golden Careers Recruitment, 25.05.2020 12:27, Limassol district, Limassol — Agios Nicolaos
    Jobs » Office, Administration
  • Quality administrator
    Our Client is a Leading Insurance Company and they are looking for a Quality Administrator. The successful candidate will ensure that the products and services offered by the company are fit for purpose and consistently meet both external and internal requirements such as legal compliance and customer expectations. This can be achieved by maintaining robust departmental processes and procedures.Job ResponsibilitiesMeticulous about meeting standards and customer expectations, and committed to improving business performanceParticipating in the coordination of the activities required to meet quality standardsAdministering the performance of the quality management system, helping in the production of data and reporting on performance, measuring against set standardsPerforming daily random checks on products and services offered within the company and reporting on corrective actionsResponsible for reviewing communications to identify areas of improvement and to identify best practiceFollowing up with customer complaints and identifying corrective actions to the Quality Management systemParticipating in training and coaching sessions for Continuous Learning and DevelopmentRequirementsUniversity degree in Quality Assurance, Business Management or studies in a related fieldFamiliar with ISO 9001:2015 and ISO 27001:2013 StandardsExcellent verbal and written communication skills in English and GreekComputer literacy (MS Office: Word, Excel, Power Point etc.)Active listening, critical thinking and analytical abilityExcellent communication and interpersonal skillsAbility to prioritize and work within a teamAbility in numerical and statistical analysisAptitude for thorough investigation with attention to detail and precisionBe principled and have integrity
    Golden Careers Recruitment, 25.05.2020 11:42, Limassol district, Limassol — Agios Nicolaos
    Jobs » Office, Administration

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