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Sales, retail, customer service

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  • Retention / vip representative japanese speaking
    Job DescriptionOur client is a Cypriot Investment Firm with offices located in Limassol. They are seeking a Retention/VIP Representative who is native/near native in the Japanese Language.The ideal candidate will also have experience in a similar sales environment.Job ResponsibilitiesMaintaining contact with clients to ensure high levels of customer satisfactionBuilding and maintaining a client portfolioAssisting existing customers with their trading accountBuilding a long-term relationship with all clientsBe informed about all the company’s products and services and promote them to new clientsInforming clients of any new products and promotions that the company is offeringReach monthly targets set by the Line ManagerMonitoring department KPIs to ensure all are being metManaging PSPRequirementsNative or Near Native in Japanese Language is a mustExperience within the Financial Markets industry or in Sales in a different industry will be considered an advantageExcellent Communication skillsAdvanced MS Excel skills an advantageSelf motivated, driven, goal oriented and a team playerA high level of professionalism and personal integrity.
    Golden Careers, 20.11.2019 10:56, Limassol district, Limassol — Agios Nicolaos
    Jobs » Sales, retail, customer service
  • Customer service advisor limassol nicosia larnaca paphos paralimn
    Job DescriptionOur Customer is a Leading Insurance Company with offices all over Cyprus. They are looking for Customer Service Advisers. The successful candidate will receive industry-leading training and coaching until they assemble proven ability to manage a high-volume workload in a polite and constructive manner, with a solid record of success in trouble shooting and problem solving. A Customer Service Adviser is a committed team member who consistently achieves customer service goals, productivity and sales targets, while adding significant value to the Company’s commitment of exceeding customer satisfaction.Job ResponsibilitiesPresenting, promoting and selling the companys products in order to fit the customer’s needs, face to face and over the telephoneHandling customer needs, enquiries and complaints with efficiency, ensuring that the customer is fully satisfied, offering empowered solutions to customer’s issuesExplaining policy details to customers, including covers, benefits, services and policy exclusions with utmost honesty and transparencyDeveloping strong customer relationshipsHandling cash and proceeding with banking transactionsWilling to travel to other cities throughout Cyprus when requiredParticipating in training sessions for Continuous Learning and DevelopmentRequirementsUniversity degree in Business Administration, Economics, or studies in a related fieldBasic Insurance Certificate (PASC) or Insurance Diploma will be considered an advantageMinimum 2 years of experience in the customer service and sales fieldExcellent verbal and written communication skills in English and GreekComputer literacy (MS Office: Word, Excel, Power Point etc.)Telephone etiquette and good interpersonal skillsEnergetic, enthusiastic, quick learnerSales-target orientedAbility to work efficiently under pressureStrong organizational and interpersonal skills
    Golden Careers, 20.11.2019 10:56, Limassol district, Limassol — Agios Nicolaos
    Jobs » Sales, retail, customer service
  • 24hr assistance controller
    Job DescriptionOur Client is a Leading Insurance Company with offices in Cyprus and they are looking for customer-focused, professional, commercially-minded individuals to provide support as emergency specialists for their customers via telephone. A 24hr Assistance Controller will deliver on their promise to “be there” when customers need them the most, following an accident, a breakdown, a flat tyre, a dead battery, a problem at home or a health emergency.Job ResponsibilitiesHandling emergency calls around the clock and will be required to dispatch the right associate to customers within strict timeframesEnsuring that you have sufficient technicians on call at any time and efficiently coordinate the Task Force team and our network of approved associatesAble to analyse a complex situation and filter complicated informationRequired to have good judgment showing logical decision making, and a hands-on approachWorking on shift rotation, including weekends and public holidays with additional allowancesParticipating in training and coaching sessions for Continuous Learning and DevelopmentRequirementsUniversity degree in a Mechanical/Engineering-related field will be considered an advantagePossessing relevant working experience as Call Centre Advisor/Phone Operator will be considered an advantageMinimum of 3 years’ experience in a related environmentExcellent verbal and written communication skills in English and GreekComputer literacy (MS Office: Word, Excel, Power Point etc.)Have exceptional customer focus, communication and interpersonal skillsDemonstrate flexibility & reliability in meeting work demands and perform under pressureBe energetic and enthusiastic
    Golden Careers, 20.11.2019 10:56, Limassol district, Limassol — Agios Nicolaos
    Jobs » Sales, retail, customer service
  • Customer support officer chinese
    Job DescriptionOur client is a limassol based investment firm, they are looking for a native Chinese speaking customer support officer. The ideal candidate will be native/near native in chinese and have relevant experience in the forex industry.Job ResponsibilitiesDelivers service and support to customers through live chats, emails and phone callsProvides answers to customers by identifying problems, researching answers, and guiding customer through corrective stepsHandles and resolves customer complaintsProvides information to customers in regards to Company’s services and productsProvides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiriesMaintain a balance between company policy and customer benefit in decision making. Handling issues in the best interest of both customer and companyInform customer about internal regulations and procedures of the CompanyForwards any issues or requests to the Head of Customer Support and/or the appropriate departmentFollow up on the progress of the response to the customerEducates the customer where applicablePerforms Back Office and Clients Accounting Department duties during night/evening shiftsUpdates Customer records when necessaryEnsuring that all duties are done so in line with the necessary KYC, AML, and Due diligence controlsCollects customer feedback and follows up e.g. requests for new products and servicesProvides feedback on the efficiency of the customer service process.RequirementsQualifications in Economics/Accounting/Finance/Compliance or any related field will be considered as an advantageFluent in English with excellent oral and written communication skills, this includes the ability to effectively communicate with all levels of managementComputer literate with experience using MS Office applications, Trading Platforms, and CRM SystemsRelevant Experience in the Forex Industry would be considered as an advantage (CFD Market and the risks involved, AML and KYC procedures).
    Golden Careers, 20.11.2019 10:50, Limassol district, Limassol — Agios Nicolaos
    Jobs » Sales, retail, customer service
  • Customer support representative japanese speaker
    Job DescriptionOn behalf of our client, an investment firm, we are looking for a Japanese speaking Customer Support Representative. The right candidate will have native or near-native of the Japanese language and experience in a similar position within an investment firm.Reference #: GC001534Job ResponsibilitiesIdentifying and reporting department issues on a weekly basis to top management.Creating and following up with solutionsClosely monitoring client satisfaction levelsMonitoring department KPIs to ensure all are being metConstantly providing innovative ways to improve the overall client experienceEnsuring a highly motivated and enthusiastic department atmosphereSettling internal disputes in a fair and effective mannerCreating, distributing and updating department manualsDocumenting and finalising department proceduresMonitoring online review sites/social media channels and providing replies to negative reviews where necessaryProcess account withdrawalsRequirementsNative or Near Native in Japanese Language is a mustFluent in verbal and written English to business standardEnthusiastic and ‘can do’ approach to customer serviceAbility to remain calm and focused in a fast-paced environmentExcellent organisational, reporting and communication skillsExperience in a similar position within the FX sector will be considered an advantageSelf motivated, driven, goal oriented and a team playerA high level of professionalism and personal integrity.
    Golden Careers, 20.11.2019 10:47, Limassol district, Limassol — Agios Nicolaos
    Jobs » Sales, retail, customer service
  • Υπεύθυνος/η πωλήσεων
    Υπεύθυνο/η πωλήσεων για να διευθύνει ομάδα πωλητών με εμπειρία σε περίπτερα και υπεραγορές. Οι ενδιαφερόμενοι μπορεί να είναι κάτοικοι οποιασδήποτε πόλης.
    Νεοφυτα, 16.11.2019 08:07, Limassol district, Limassol — Agios Nicolaos
    Jobs » Sales, retail, customer service
  • Customer services and retention associate evening/day shift native spa
    Job DescriptionOur client is a global business, based in London with almost two decades of experience in online Trading. With a multi-asset class platform, industry spreads and world-class market analysts, the company has grown to become the financial trading provider of choice for serious traders.They are looking to hire a Customer Services & Retention Associate Evening/Day Shift Native Spanish with a second language (Italian, French or Portuguese).Job ResponsibilitiesTrade dispute resolution, retention and complaint management.Supporting our various technical and mobile platforms, as well as generally assisting with any client queries that arise.Front-end payment support and assistance with queries.Processing deposits and account opening during office closed hours.Once fully competent in all aspects of client support, more responsibility will be given for executing trades.Customer retention and feedback.In the longer term, the successful candidate may be given exposure to direct client management.24 hours multilingual services.Adviser and consultant to the On-Boarding Manager.Ensure departmental policies and procedures are adhered to.To open new customer accounts and maintain existing records inline with policies and procedures for the Spread Betting, CFD and ForexAct on behalf of the On-Boarding & AML Manager in her absence.Opening accounts in accordance with Company policy and procedure.Providing white label specific support on account opening.Depositing all bank transfers to LCG.Investigate any deposits issues.Following Anti-Money Laundering policy and procedure.Ensuring effective delivery of the service, meeting SLA standards.Reviewing, approving and opening spread betting, CFD and Forex accounts including assessing clie0nt suitability.Preparation, maintenance, filing and scanning of customer documentation, ensuring it meets regulatory requirements.Processing faxes, post and phone enquiries relating to account Applications.Screening clients for sanctions, PEP and adverse media.Generation of letters for new and prospective clients.Reporting any suspicious deposits, withdrawal or activities to the Compliance department, customer services & retention supervisor, senior customer services and retention associates and to Global Head of customer services and retention.RequirementsEducated to degree level.Fluent in English (verbal and written).Fluent in Spanish, (verbal and written). with a second language Italian, French or Portuguese.Excellent interpersonal and communication skills.High level of numeracy.A keen, demonstrable interest in - and understanding of - financialSix months' experience working in a client-facing, administrative role (which could have been gained either through a "gap year" or as part of a student part-time role).Minimum of 3 months' experience in customer services and retentionHigh level of accuracy and attention to detail.Minimum 6 months experience using CRM, Chat, phone and social mediaWorks well under pressure.Self-motivated and able to work at a consistently high standard.Able to be proactive when necessary.A logical and analytical approach.Very well organised with good time management skills.Computer literate in Microsoft Office.
    Golden Careers, 14.11.2019 18:28, Limassol district, Limassol — Agios Nicolaos
    Jobs » Sales, retail, customer service
  • Swedish speaking retention agents
    Job DescriptionOn behalf of our Client, a well-established Company in the financial services industry we are seeking for self-motivated Retention Agents (fluent in Swedish) to become part of a dynamic team.Job ResponsibilitiesRegular contact with our existing clientsEnsure the highest level of Customer ServiceMaintain and update our CRMWork with clients to engage in FX opportunitiesFollow up on any client mattersRelationship managementLiaising with relevant teams to ensure quality service deliveryRegularly report to managementRetain existing clientsRequirementsDemonstrated work experience in Client Retention and Forex SalesFluency in English both verbal and writtenFluency in Swedish both verbal and writtenFluency in any other language will be considered an advantageProficiency in MS OfficeExcellent communications skillsStrong organizational and time-management skills Additional information: Reporting to: Retention Team Leader/Retention ManagerWorking hours: 12:00 – 21:00
    Golden Careers, 08.11.2019 16:12, Limassol district, Limassol — Agios Nicolaos
    Jobs » Sales, retail, customer service
  • Retention agents german, spanish, portuguese
    Job DescriptionOur client is an well-established in the financial services industry with offices in Limassol. They are currently looking for Retention Officers with the following languages: German, Spanish, Portuguese.ResponsibilitesRegular contact with our existing clientsEnsure the highest level of Customer ServiceMaintain and update our CRMWork with clients to engage in FX opportunitiesFollow up on any client mattersRelationship managementLiaising with relevant teams to ensure quality service deliveryRegularly report to managementRetain existing clientsRequirementsDemonstrated work experience in Client Retention and Forex SalesFluency in English both verbal and writtenFluency in any of the following languages: German or Spanish or PortugueseFluency in any other language will be considered an advantageProficiency in MS OfficeExcellent communications skillsStrong organizational and time-management skills
    Golden Careers, 05.11.2019 11:44, Limassol district, Limassol — Agios Nicolaos
    Jobs » Sales, retail, customer service
  • Account manager
    Job DescriptionOur client is a well know Financial Services broker providing a range of investment products in CFDs. Their aim is to help clients make the most out of online cryptocurrency trading, access liquidity, and manage risk effectively.They are looking to add to their team an Account Manager fluent in English.Job ResponsibilitiesThe candidate will build and maintain relationships with new and existing clientsProvide customers with product and service informationPromoting the company’s products and services in an effective mannerAssist client’s with queriesProvide guidance to clients for using the Company’s trading systemDeveloping a sound understanding of trading market conditions on a daily basisEnsuring all procedures are processed effectively for opening new accounts and verifying customer’s information and documentsRequirementsTraining ProvidedNo Experience NeededAbility to work in a highly dynamic environmentAbility to work under pressure and reaching personal sales targetsAbility to multitaskFluent in EnglishHigh working ethics and willingness to learn and develop
    Golden Careers, 05.11.2019 11:42, Limassol district, Limassol — Agios Nicolaos
    Jobs » Sales, retail, customer service
  • Senior business development manager
    Job DescriptionOur client is a well established leading investment firm with offices in Limassol as well as in London, UAE and more. They are continuously improving their products and growing their dynamic team in order to provide excellent customer service to their clients internationally. They are currently looking to add to their team a Senior Business Development Manager.Job ResponsibilitiesIdentify sales targets and leaders of opinionPresent our products and services to new clientsConduct market research on a regular basisIdentify key markets and provide with the inputBuild strategies for specified marketsPlan webinars and promotions for targeted marketsMaintain good working relations with existing and new clientsArrange meetings with existing and prospective contactsAttend major industry eventsDocument business development activitiesRequirementsBachelor’s degree in Business Administration or any other related fieldFluent English, Arabic and French; any additional language is an advantage2+ years in a similar role or as the head of a region within the financial sectorComputer literacy with good working knowledge of Microsoft Office appsAbility to work under pressure, face constant challenges, adopt to changesAbility to work extra hours if necessaryKeep pro-active position in running a businessAbility to travel is a must
    Golden Careers, 05.11.2019 11:34, Limassol district, Limassol — Agios Nicolaos
    Jobs » Sales, retail, customer service
  • Chinese client relationship officer
    Job DescriptionOur client is an Investment firm offering various financial products such as options, stocks, futures, ETF, Bonds, Warrants, Metals. They are a professional and well-established company with offices in Limassol and they’re currently looking for a Chinese Client Relationship Officer to add to their existing team. The successful candidate should have experience tracking relevant KPIs (e.g. customer satisfaction).Job ResponsibilitiesEffectively handle new and existing clienteleBuild relationships with customersSchedule regular meetings with customers to ensure they are satisfiedEffectively resolve complaintsWork towards building and maintaining a positive relationship with clientsAct as point of contact for complaints and escalate issues as appropriateSet sales and revenue targets and work diligently to meet themCollaborate with internal teams to address customers’ needsRequirementsNative/ fluent ChineseExperience in a similar role would be considered an advantageBackground in customer service; industry knowledge is a plusExperience tracking relevant KPIs (e.g. customer satisfaction)Proficient in MS Office, with working knowledge of CRM platformsA customer-oriented attitudeExcellent communication and negotiation skillsProblem-solving aptitudeAbility to work well with a teamBSc/BA in Business Administration, Marketing or a related field
    Golden Careers, 05.11.2019 11:33, Limassol district, Limassol — Agios Nicolaos
    Jobs » Sales, retail, customer service
  • South african client relationship officer
    Job DescriptionOur client is an Investment firm offering various financial products such as options, stocks, futures, ETF, Bonds, Warrants, Metals. They are a professional and well-established company with offices in Limassol and they’re currently looking for a Client Relationship Officer that will be dealing with the South African Market to add to their existing team.Job ResponsibilitiesEffectively handle new and existing clienteleProvide support via chat, phone, and emails.Effectively resolve complaintsWork towards building and maintaining a positive relationship with clientsRequirementsNative/ fluent South African English and Afrikaans for the South African MarketExperience in a similar role would be considered an advantage
    Golden Careers, 05.11.2019 11:32, Limassol district, Limassol — Agios Nicolaos
    Jobs » Sales, retail, customer service
  • Italian client relationship officer
    Job DescriptionOur client is an Investment firm offering various financial products such as options, stocks, futures, ETF, Bonds, Warrants, Metals. They are a professional and well-established company with offices in Limassol and they’re currently looking for an Italian speaking Client Relationship Officer to add to their existing team.Job ResponsibilitiesEffectively handle new and existing clienteleProvide support via chat, phone, and emails.Effectively resolve complaintsWork towards building and maintaining a positive relationship with clientsRequirementsNative/ fluent Italian LanguageExperience in a similar role would be considered an advantage
    Golden Careers, 05.11.2019 11:31, Limassol district, Limassol — Agios Nicolaos
    Jobs » Sales, retail, customer service
  • B2b business development manager
    Job DescriptionOur client is a leading technology and services provider in the brokerage industry, with vast experience in all aspects of brokerage management. Since their foundation in 2007, they have constantly maintained their position at the cutting edge of the Fintech market, while taking client support to the next level with dedicated account managers and customer support available 24 hours a day. They are currently looking for a B2B Business Development Manager to join their team. Job ResponsibilitiesKeep up-to-date with the financial markets and communicate these to clientsResearch of the market and related productsAchieve daily and monthly KPIsContact clients via phone/in person & provide the highest level of serviceDevelop business relationships with potential clients and partnersBe able to understand the needs of the business customersAssisting clients with the company's trading systemsFollow the company’s compliance policies and procedures with regards to processing client documentation and other relative mattersRequirementsA diploma/degree in Finance/ Economics/ Banking/ Business Administration or related field will be considered as an advantageGood understanding of the English language, both oral and writtenExcellent presentation/communication & negotiation skillsExcellent sales/account management skillsAbility to self-source, expand & develop new business opportunitiesExcellent computer skills (Microsoft Word/ Excel)Sales experience within the financial sector/ banking/ FX/ binaries will be considered as an advantageExcellent negotiation skills and ability to close dealsStrong team player & capable of working based on individual & team targets within a sales team environment.
    Golden Careers, 05.11.2019 11:25, Limassol district, Limassol — Agios Nicolaos
    Jobs » Sales, retail, customer service
  • Customer support representative japanese speaker
    Job DescriptionOn behalf of our client, an investment firm, we are looking for a Japanese speaking Customer Support Representative. The right candidate will have native or near-native of the Japanese language and experience in a similar position within an investment firm.Job ResponsibilitiesIdentifying and reporting department issues on a weekly basis to top management.Creating and following up with solutionsClosely monitoring client satisfaction levelsMonitoring department KPIs to ensure all are being metConstantly providing innovative ways to improve the overall client experienceEnsuring a highly motivated and enthusiastic department atmosphereSettling internal disputes in a fair and effective mannerCreating, distributing and updating department manualsDocumenting and finalising department proceduresMonitoring online review sites/social media channels and providing replies to negative reviews where necessaryProcess account withdrawalsRequirementsNative or Near Native in Japanese Language is a mustFluent in verbal and written English to business standardEnthusiastic and ‘can do’ approach to customer serviceAbility to remain calm and focused in a fast-paced environmentExcellent organisational, reporting and communication skillsExperience in a similar position within the FX sector will be considered an advantageSelf motivated, driven, goal oriented and a team playerA high level of professionalism and personal integrity.
    Golden Careers, 05.11.2019 11:18, Limassol district, Limassol — Agios Nicolaos
    Jobs » Sales, retail, customer service
  • Retention / vip representative japanese speaking
    Job DescriptionOur client is a Cypriot Investment Firm with offices located in Limassol. They are seeking a Retention/VIP Representative who is native/near native in the Japanese Language.The ideal candidate will also have experience in a similar sales environment.Job ResponsibilitiesMaintaining contact with clients to ensure high levels of customer satisfactionBuilding and maintaining a client portfolioAssisting existing customers with their trading accountBuilding a long-term relationship with all clientsBe informed about all the company’s products and services and promote them to new clientsInforming clients of any new products and promotions that the company is offeringReach monthly targets set by the Line ManagerMonitoring department KPIs to ensure all are being metManaging PSPRequirementsNative or Near Native in Japanese Language is a mustExperience within the Financial Markets industry or in Sales in a different industry will be considered an advantageExcellent Communication skillsAdvanced MS Excel skills an advantageSelf motivated, driven, goal oriented and a team playerA high level of professionalism and personal integrity.
    Golden Careers, 05.11.2019 11:17, Limassol district, Limassol — Agios Nicolaos
    Jobs » Sales, retail, customer service
  • Customer supports/complaints spanish
    Job DescriptionOn behalf of our client, a fast growing firm within the financial services industry, we are seeking for a Customer Support/Complaints Representative for the Spanish speaking markets.Job ResponsibilitiesProvision of impeccable customer support via chat, phone and emailsResolution of product related issues and/or complaints submitted by customersOngoing and direct communication with clients in support of any queries or issuesNegotiation with customersTranslation of complaints from Spanish to English, aiming to facilitate further handling of the caseInvestigation of complaints as and when requiredRequirementsFluency in Spanish, both verbal and writtenExperience in a similar position will be considered an advantageFinancial markets background will be considered an advantageExcellent interpersonal skills
    Golden Careers, 05.11.2019 11:10, Limassol district, Limassol — Agios Nicolaos
    Jobs » Sales, retail, customer service
  • Customer support representative german speaking
    Job DescriptionOur client, a Cypriot investment firm, is seeking to recruit a motivated Customer Support representative – German speaking, for their offices in Limassol. The ideal candidate will have excellent commutation skills and fluency in the German language.Job ResponsibilitiesEffectively handle new and existing clientele and provide customer support via chat, phone and emailsEfficiently handle administrative tasks of the business unit and provide internal support to the sales teamEffectively resolve complaintsKYC and onboarding of clientsWork towards building and maintaining a positive relationship with clients by providing a highquality customer serviceOther ad hoc projectsRequirementsDegree in Business/Economics/Finance or any other relevant field or linguistics will be considered an advantageOne year of experience in a similar role will be considered an advantageNative English speaker or holder of GSCE in English language or similar qualificationFluent in GermanProficient in MS Office, computer literate
    Golden Careers, 05.11.2019 11:07, Limassol district, Limassol — Agios Nicolaos
    Jobs » Sales, retail, customer service
  • Spanish speaking customer relations officer
    Job DescriptionWe are currently looking for a Spanish speaking Customer Relations Officer for our client, a well-established investment firm within the FX industry.Job ResponsibilitiesAssists customers who wish to open a trading accountHandles welcome calls/call-back requestsMaintains contact with existing clients to ensure high levels of client satisfactionProvides general information regarding the company's platforms and services offeredInforms and assists clients in relation to the use of all current and future productsProvides quality and efficient live support to existing and potential clientsMaintains professional internal and external relationships that meet Company’s core valuesDelivers service and support to customers through live chats, emails, phone calls and meetingsCollects customer feedback and follows up e.g. requests for new products and servicesSuggests ideas and actions to develop the marketCoordinates with the marketing department in regard to planning seminars, expos and translations of certain campaignsRequirementsUniversity Degree preferably in Finance or EconomicsPrevious relevant working experience will be considered an assetExcellent command of the Spanish and English languageComputer literacy with very good working knowledge of Microsoft Office applications
    Golden Careers, 05.11.2019 11:04, Limassol district, Limassol — Agios Nicolaos
    Jobs » Sales, retail, customer service
  • Chinese speaking customer support-limassol
    Job DescriptionOur client is a reputable firm offering investment services to retail and institutional clients in different countries. They are currently looking for a Chinese speaker to join their Customer Support team.Job ResponsibilitiesDelivers service and support to customers through live chats, emails and phone calls,Provides answers to customers by identifying problems, researching answers, and guiding customer through corrective steps,Handles and resolves customer complaints,Provides information to customers in regards to Company’s services and products,Provides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading inquiries,Maintain a balance between company policy and customer benefit in decision making. Handling issues in the best interest of both customer and company,Inform customer about internal regulations and procedures of the Company,Forwards any issues or requests to the Head of Customer Support and/or the appropriate department,Follow up on the progress of the response to the customer,Educates the customer where applicable,Performs Back Office and Clients Accounting Department duties during night/evening shifts,Updates Customer records when necessary,Ensuring that all duties are done so in line with the necessary KYC, AML, and Due diligence controls,Collects customer feedback and follows up e.g. requests for new products and services,Provides feedback on the efficiency of the customer service process.RequirementsQualifications in Economics/Accounting/Finance/Compliance or any related field will be considered as an advantage,Fluent in English with excellent oral and written communication skills, this includes the ability to effectively communicate with all levels of management,Computer literate with experience using MS Office applications, Trading Platforms, and CRM Systems.Relevant Experience in the Forex Industry would be considered as an advantage (CFD Market and the risks involved, AML and KYC procedures).
    Golden Careers, 05.11.2019 11:03, Limassol district, Limassol — Agios Nicolaos
    Jobs » Sales, retail, customer service
  • Junior internal operations officer
    Job DescriptionOur client is a leading Fintech company with several offices around the world and Headquarters based in Cyprus. They provide liquidity aggregation, order routing and execution, ultra-low-latency connectivity, institutional grade hosting solutions, MT4/MT5 Bridging and White Label solutions.They are looking for a Junior Internal Operations Officer who will be part of an innovative and vibrant team. This position will require close coordination with all departments within the company and will report directly to Senior Management.Job ResponsibilitiesActively identify responsibilities, tasks, and processes of each departmentRecognize inconsistencies and inefficiencies of internal processes and suggest improvementsCreate, implement and review operational policies and proceduresAssess knowledge within the company and use this assessment to recognize potential gapsAssist with the recruitment process by helping to identify innovative minds and exceptional talent to supplement the existing knowledge within the companyUnderstand and help to maintain the Integrity of working corporate documentsPromote high levels of efficient communication in order to monitor progress and encourage continued growth of the companyRequirementsHighly technical with excellent attention to detailVery inquisitive, taking an extremely pragmatic approach to problemsExcellent verbal and written communication skillsAbility to work off own initiative with minimal supervision but also able to collaborate as part of a team when necessaryBachelor’s degree in a relevant field (Operations management or management) is an advantage but not compulsoryKnowledge of Jira project management is advantageousBenefits Attractive remuneration package including bonus based on performanceMedical SchemeBenefits card offering discounts from various vendorsStrong career development opportunities including growth within the Fintech industry
    Golden Careers, 30.10.2019 16:29, Limassol district, Limassol — Agios Nicolaos
    Jobs » Sales, retail, customer service
  • Trainee business development consultant
    Job DescriptionOur client is a leading Fintech provider with Headquarters in Cyprus, and with several offices around the world. They are looking for Trainee Business Development Consultants who will be part of the Business Development Team. This is an entry-level position (no university degree required), reporting to the Head of Global Sales. The successful candidate will have the opportunity to work with and learn from successful Business Development Consultants in the field.Job ResponsibilitiesWork closely with the Business Development MembersFollow processes and procedures of the departmentLearn and apply sales technics and strategiesMaintain a solid understanding of the company’s offering and forthcoming releasesMaintain a solid understanding of the financial markets and Forex industryGrow the Company’s client base and reach pre-set targets (Provided the successful completion of training)Engage and work with external liaisons, stakeholders, and maintain good relationships with partnersPrepare accurate sales documentation and product description of our servicesRequirementsPassion to work!Fluency in EnglishGood communication skillsResults-driven and self-motivatedBenefits Attractive remuneration packageExcellent working environment21+ days’ annual leave.Medical SchemeGreat opportunity to enter the FinTech Industry!
    Golden Careers, 30.10.2019 16:29, Limassol district, Limassol — Agios Nicolaos
    Jobs » Sales, retail, customer service
  • Spanish speaking customer support officer
    Job DescriptionOur Client is an Investment Firm looking to employ a Customer Support Officer, Native in Spanish. The successful candidate should have a minimum of 1-year proven experience working in a Client Experience/Service team in an equivalent environment delivering exceptional results and ability to work in shifts.Job ResponsibilitiesProvide frontline support for all (relevant) client interactions covering telephone, e-mail and online media: aim to exceed clients’ expectations in every instance.Be the “first line of defense” to identify, escalate and manage potential risk.Perform, deliver and contribute to a variety of onboarding procedures as and when required, through the guidance of management and compliancePerform ongoing monitoring to meet regulatory guidelines and standardsContribute to the definition & implementation of a framework to derive maximum value for the BusinessContribute to a culture of continuous improvement in the team and be proactive in proposing ongoing refinements to achieve results in line with the Business strategyIdentify new business/revenue opportunities through client interactions & take initiative to escalate or act on them as they arise (as appropriate).Report on relevant trends & insights as they relate to client queries, complaints, and potential opportunitiesRequirementsMinimum of 1-year proven experience working in a Client Experience/Service team in an equivalent environment delivering exceptional resultsAbility to work in shifts in order to cover the South American Market (afternoon shift 16:00 p.m., night shift from 00:00 a.m.)Proficiency in English and Spanish to a business level is a must.Proven experience in account opening in a regulated industry preferred.Proven experience in the Financial Services industry preferredGood understanding of foreign exchange, derivatives, margin FX, index & precious metals brokerage industry strongly preferredAwareness of Operational Risk & Compliance landscape, as it relates to the industry preferableProven experience with basic desk-top applications preferredExperience of online trading platforms strongly preferredKnowledge of MT4 platform preferredExceptional communication skillsResults-oriented: able to deliver to tight deadlines under pressureDecisiveness: able to identify & prioritize opportunities as they ariseDigital, data & analytics experienceRelentless focus on continuous improvementPresentation and analytical skillsPositive & collaborative team playerFocused on developing both self & others across the organizationAgility - able to shift focus to meet business needs & embrace changeSelf-starter: consistently delivers results from own initiativeExcellent organizational & time management skillsSets & consistently meets high standardsIntegrity
    Golden Careers, 30.10.2019 10:54, Limassol district, Limassol — Agios Nicolaos
    Jobs » Sales, retail, customer service
  • Operations / contact center assistant call center
    Job DescriptionOur Customer is a Leading Insurance Company with offices all over Cyprus. They are looking for an Operations / Contact Center Assistant. The role of an operations assistant is very wide and encompasses many operational areas. An individual in this position oversees the daily operations of Customer service teams, ensuring that all tasks are performed in the most efficient way.The sole purpose is to find ways to make the company more productive by providing effective methods in its business operations.Job ResponsibilitiesFollowing procedures to ensure compliance with all regulations and working practicesCoaching, motivating and providing guidance to new joiners of the Customer service departmentAble to perform real-time monitoring to improve the quality of service by ensuring that the methods used have the ability to produce and service the customer at an acceptable standardDealing with operational strategy and resource planningManaging support services and maximizing their outputManaging third party relations and ensuring that standard procedures are followedEnsuring effective production planning as well as maintaining and managing the use of material, equipment and machinery in relation with costMaintaining quality practices and managing problemsOverseeing employee relations and managing poor performanceEnsuring organizational effectiveness by increasing the effectiveness and efficiency of support services through improvements to each function as well as co-ordination and communication between functionsPerforming organizational leadership by contributing to the short-term and the long-term organizational planning and strategy, as a member of the management teamParticipating in training and coaching sessions for Continuous Learning and DevelopmentRequirementsUniversity degree in Business Administration, Management, Human Resource Management or studies in a related fieldMinimum 2 years of experience in a similar positionExcellent verbal and written communication skills in English and GreekComputer literacy (MS Office: Word, Excel, Power Point etc.)Telephone etiquette and good interpersonal skillsAbility to work efficiently under pressure and multi-taskingExcellent people management skills, open to direction and commitment to get the job done.Ability to look at situations from several points of view.Energetic, enthusiastic and pleasant personality.
    Golden Careers, 29.10.2019 18:38, Limassol district, Limassol — Agios Nicolaos
    Jobs » Sales, retail, customer service
  • Customer support japanese speaking
    Job DescriptionOur Client is an Investment Firm looking to employ a Customer Support, Native in Japanese. The successful candidate should have a good understanding of foreign exchange, derivatives, margin FX, index & precious metals, Brokerage industry services and trading Platform are strongly preferred.Job ResponsibilitiesDaily routines will include handling client Profile registrations, translations and document checking for clients who wish to open an account with us.Using an in house developed back office systems, provide front-line customer support for relevant interaction with clients covering e-mail/ticketing system and chat service.Perform, deliver and contribute to a variety of on boarding procedures as and when required.Working a shift, mainly covering EU working hours but not limited to.RequirementsProficiency in English to a business level and Native Japanese with proper manner and business customs is the must.Proficiency to use office related software, Microsoft office (word, Excel, outlook etc.)Proficiency to use personal computers (chat software, ticketing system), basic knowledge of HTML etc.Good understanding of foreign exchange, derivatives, margin FX, index & precious metals, Brokerage industry services and trading Platform are strongly preferred.Awareness of Operational Risk & Compliance landscape, as it relates to the industry is preferable.Exceptional communication skills.Positive & collaborative team player.Results-oriented, Detail-oriented, Number-oriented: comprehend that we are dealing with financial instruments and money.Kind personality who has nature of willingness to help others.Find interest in daily routine and ability to complete tasks in a limited time frame.Down to earth, reliable personality, willing to understand client’s needs.
    Golden Careers, 29.10.2019 17:56, Limassol district, Limassol — Agios Nicolaos
    Jobs » Sales, retail, customer service
  • Customer services and retention associate evening/day shift, native ge
    Job DescriptionOur client is a global business, based in London with almost two decades of experience in online Trading. With a multi-asset class platform, industry spreads and world-class market analysts, the company has grown to become the financial trading provider of choice for serious traders.They are looking to hire a Customer Services & Retention Associate Customer Services & Retention Associate Evening/Day Shift. The successful candidate should be Native German and ideally with a second language (Spanish, Italian or Portuguese).Job ResponsibilitiesTrade dispute resolution, retention and complaint management.Supporting our various technical and mobile platforms, as well as generally assisting with any client queries that arise.Front-end payment support and assistance with queries.Processing deposits and account opening during office closed hours.Once fully competent in all aspects of client support, more responsibility will be given for executing trades.Customer retention and feedback.In the longer term, the successful candidate may be given exposure to direct client management.24 hours multilingual services.Adviser and consultant to the On-Boarding Manager.Ensure departmental policies and procedures are adhered to.To open new customer accounts and maintain existing records in line with policies and procedures for the Spread Betting, CFD and ForexAct on behalf of the On-Boarding & AML Manager in her absence.Opening accounts in accordance with Company policy and procedure.Providing white label specific support on account opening.Depositing all bank transfers to LCG.Investigate any deposits issues.Following Anti-Money Laundering policy and procedure.Ensuring effective delivery of the service, meeting SLA standards.Reviewing, approving and opening spread betting, CFD and Forex accounts including assessing clie0nt suitability.Preparation, maintenance, filing and scanning of customer documentation, ensuring it meets regulatory requirements.Processing faxes, post and phone enquiries relating to accountScreening clients for sanctions, PEP and adverse media.Generation of letters for new and prospective clients.Reporting any suspicious deposits, withdrawal or activities to the Compliance department, customer services & retention supervisor, senior customer services and retention associates and to Global Head of customer services and retention.RequirementsEducated to degree level.Native German and ideally with a second language (Spanish, Italian or Portuguese).Excellent interpersonal and communication skills.High level of numeracy.A keen, demonstrable interest in - and understanding of - financialSix months' experience working in a client-facing, administrative role (which could have been gained either through a "gap year" or as part of a student part-time role).Minimum of 3 months' experience in customer services and retentionHigh level of accuracy and attention to detail.Minimum 6 months experience using CRM, Chat, phone and social mediaWorks well under pressure.Self-motivated and able to work at a consistently high standard.Able to be proactive when necessary.A logical and analytical approach.Very well organised with good time management skills.Computer literate in Microsoft Office.Desirable CriteriaThree Bs at A-level.Experience working within a financial environment.Show interest in trading
    Golden Careers, 29.10.2019 17:56, Limassol district, Limassol — Agios Nicolaos
    Jobs » Sales, retail, customer service
  • German customer support
    Job DescriptionOur client, a company providing services mainly to the Financial markets industry is looking for a German customer support. The successful candidate should be responsible for providing customer support for the clients and providing administrative support to the regional sales team.Job ResponsibilitiesProvide customer support via chat, phone and emailsResolves product related issuesResolves complaints by customersWorks closely with the Compliance teamOngoing and direct communication with clients in support of any queries or issues.Negotiate with customersRequirementsDegree in Business Studies or any other relevant fieldFluency in English & German is a mustExperience in a similar position will be considered as an advantageFinancial markets background will be considered as an advantage
    Golden Careers, 29.10.2019 17:51, Limassol district, Limassol — Agios Nicolaos
    Jobs » Sales, retail, customer service
  • Hebrew speaking client relationship officer
    Job DescriptionOur client is an Investment firm offering various financial products such as options, stocks, futures, ETF, Bonds, Warrants, Metals. They are a professional and well-established company with offices in Limassol and they’re currently looking for a Hebrew speaking Client Relationship Officer to add to their existing team.Job ResponsibilitiesEffectively handle new and existing clienteleBuild relationships with customersSchedule regular meetings with customers to ensure they are satisfiedEffectively resolve complaintsWork towards building and maintaining a positive relationship with clientsAct as point of contact for complaints and escalate issues as appropriateSet sales and revenue targets and work diligently to meet themCollaborate with internal teams to address customers’ needsRequirementsNative/ fluent HebrewExperience in a similar role would be considered an advantageBackground in customer service; industry knowledge is a plusExperience tracking relevant KPIs (e.g. customer satisfaction)Proficient in MS Office, with working knowledge of CRM platformsA customer-oriented attitudeExcellent communication and negotiation skillsProblem-solving aptitudeAbility to work well with a teamBSc/BA in Business Administration, Marketing or a related field
    Golden Careers, 29.10.2019 17:51, Limassol district, Limassol — Agios Nicolaos
    Jobs » Sales, retail, customer service
  • Petrol station
    Staff for petrol station, students and asylum seekers are welcomed.I accept phone calls from Monday to Fridayfrom 9:00 to 18:00
    Koula, 29.10.2019 12:47, Limassol district, Limassol — Agios Nicolaos
    Jobs » Sales, retail, customer service
  • French retention agent
    Job DescriptionOur client is a leading technology and services provider in the brokerage industry, with vast experience in all aspects of brokerage management. Since its foundation in 2007, they have constantly maintained their position at the cutting edge of the Fintech market.They are currently looking for French-speaking retention Agent. The successful candidate should be fluent in French and English Language and demonstrated work experience in Client Retention and Forex Sales.Job ResponsibilitiesRegular contact with the company's existing clientsEnsure the highest level of Customer ServiceMaintain and update the company's CRMWork with clients to engage in FX opportunitiesFollow up on any client mattersRelationship managementLiaising with relevant teams to ensure quality service deliveryRegularly report to managementRetain existing clientsRequirementsDemonstrated work experience in Client Retention and Forex SalesFluency in English both verbal and writtenFluency in French is a mustFluency in any other language will be considered an advantageProficiency in MS OfficeExcellent communications skillsStrong organizational and time-management skills
    Golden Careers, 24.10.2019 16:37, Limassol district, Limassol — Agios Nicolaos
    Jobs » Sales, retail, customer service
  • French speaking account manager
    Job DescriptionOur client is a CySEC regulated company committed to the utmost in business standards. They are compliant and recognized by several regulatory bodies. They are looking for a French Speaking Account Manager. The successful candidate should be native/fluent French Speaker and a previous experience in a similar role will be considered an advantage.Job ResponsibilitiesThe candidate will build and maintain relationships with new and existing clientsProvide customers with product and service informationPromoting the company’s products and services in an effective mannerAssist client’s with queriesProvide guidance to clients for using the Company’s trading systemDeveloping a sound understanding of trading market conditions dailyEnsuring all procedures are processed effectively for opening new accounts and verifying customer’s information and documentsRequirementsNative/Fluent French SpeakerPrevious experience in a similar role will be considered an advantageAbility to work in a highly dynamic environmentAbility to work under pressure and reaching personal sales targetsAbility to multitaskGood knowledge of EnglishHigh working ethics and willingness to learn and develop
    Golden Careers, 23.10.2019 17:35, Limassol district, Limassol — Agios Nicolaos
    Jobs » Sales, retail, customer service

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