English retention agent

Our client, a leading global financial services provider, is looking for a proactive and talented Customer Relations Agent to join their team. In this full-time position at their office, you will be responsible for maintaining customer relationships and providing excellent service to their clients.Job Responsibilities Maintain customer relationships by providing information, answering questions, and resolving issues through phone, email, and chat.Deliver excellent customer service and ensure a positive customer experience.Process customer requests, such as opening new accounts, updating personal information, and handling transactions.Identify and pursue sales opportunities and cross-selling within the existing customer base.Collaborate with internal departments, such as compliance and operations, to address customer inquiries and resolve issues.Record customer interactions and maintain relevant information in the customer system.Proactively communicate with customers about new products, services, and promotions.RequirementsNative speaker with excellent communication skills, both written and verbal.Customer-oriented mindset and strong problem-solving skills.Passionate about IT and possesses strong computer skills.Experience in a customer service or customer relations role is a plus.Experience in the financial sector and knowledge of investment products is a bonus.Good organizational skills and ability to multitask.Team player with the ability to work independently.What we offer:Competitive salary and benefits package.Opportunities for professional growth and development within a dynamic, global company.A supportive and collaborative work environment that values diversity and inclusion.Access to advanced tools and resources to excel in your role.

Our client, a leading global financial services provider, is looking for a proactive and talented Customer Relations Agent to join their team. In this full-time position at their office, you will be responsible for maintaining customer relationships and providing excellent service to their clients.Job Responsibilities Maintain customer relationships by providing information, answering questions, and resolving issues through phone, email, and chat.Deliver excellent customer service and ensure a positive customer experience.Process customer requests, such as opening new accounts, updating personal information, and handling transactions.Identify and pursue sales opportunities and cross-selling within the existing customer base.Collaborate with internal departments, such as compliance and operations, to address customer inquiries and resolve issues.Record customer interactions and maintain relevant information in the customer system.Proactively communicate with customers about new products, services, and promotions.RequirementsNative speaker with excellent communication skills, both written and verbal.Customer-oriented mindset and strong problem-solving skills.Passionate about IT and possesses strong computer skills.Experience in a customer service or customer relations role is a plus.Experience in the financial sector and knowledge of investment products is a bonus.Good organizational skills and ability to multitask.Team player with the ability to work independently.What we offer:Competitive salary and benefits package.Opportunities for professional growth and development within a dynamic, global company.A supportive and collaborative work environment that values diversity and inclusion.Access to advanced tools and resources to excel in your role.

Location: Limassol, CyprusEmployment Type: Full-timeWork Arrangement: On-siteAbout the RoleWe are seeking a highly organized, proactive, and detail-oriented Office Manager to join our team in Limassol. This role is ideal for someone who thrives in a fast-paced environment, takes ownership of office operations, and understands the unique requirements of the Forex (FX) industry.The successful candidate will ensure the smooth day-to-day running of the office while providing administrative and operational support across multiple departments. Previous experience within an FX brokerage or financial services company is essential, as understanding the industry's workflows, terminology, and regulatory environment is critical to succeeding in this role.Key ResponsibilitiesManage the day-to-day operations of the office, ensuring an efficient and professional working environment.Coordinate office administration, supplies, equipment, and vendor relationships.Organize meetings, company events, travel arrangements, and accommodation bookings.Maintain office policies, procedures, and administrative documentation.Support senior management with scheduling, reporting, and administrative tasks.Coordinate with internal departments including Compliance, Operations, Finance, HR, and Sales.Assist with onboarding new employees and office logistics.Monitor office budgets and manage invoices and expense records.Ensure confidential handling of sensitive company information.Act as the main point of contact for office-related matters and external service providers.Identify opportunities to improve administrative processes and operational efficiency.Requirements:Ability to speak Greek and English is a must. Minimum 2 years of experience as an Office Manager, Executive Assistant, or Administrative Manager.Previous experience working in the Forex (FX) industry is mandatory.Strong understanding of how an FX brokerage operates, including the interaction between departments such as Compliance, Operations, Finance, Customer Support, and Sales.Exceptional organizational skills with outstanding attention to detail.Ability to prioritize multiple tasks and work effectively under pressure.Strong problem-solving skills and a proactive mindset.Excellent written and verbal communication skills in English.Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).Professional, discreet, and capable of handling confidential information.PreferredExperience working in a regulated financial services environment.Knowledge of CRM and project management tools.Additional languages are considered an advantage.Personal AttributesWe are looking for someone who is:Highly organized and meticulous.Proactive and solution-oriented.Reliable and accountable.Professional with excellent interpersonal skills.Adaptable and able to work in a dynamic environment.Calm under pressure and capable of managing multiple priorities.Committed to maintaining high standards and delivering quality work.What We OfferCompetitive salary based on experience.Opportunity to work with a dynamic and growing FX company.Professional and collaborative working environment.Career development and growth opportunities.Modern offices in Limassol.Supportive team culture.

Our client, a prominent global financial services firm, is currently looking for a proactive and talented Dutch-speaking Customer Relations Agent to join their team. This full-time, office-based role involves managing client relationships and delivering outstanding support to Dutch-speaking customers.Job ResponsibilitiesMaintain customer relationships by providing information, answering questions, and resolving issues through phone, email, and chat.Deliver excellent customer service and ensure a positive customer experience.Process customer requests, such as opening new accounts, updating personal information, and handling transactions.Identify and pursue sales opportunities and cross-selling within the existing customer base.Collaborate with internal departments, such as compliance and operations, to address customer inquiries and resolve issues.Record customer interactions and maintain relevant information in the customer system.Proactively communicate with customers about new products, services, and promotions.RequirementsExcellent communication skills in Dutch, both written and verbal.Customer-oriented mindset and strong problem-solving skills.Experience in a customer service or customer relations role is a plus.Familiarity with the financial sector and knowledge of investment products is a bonus.Good organizational skills and ability to multitask.Team player with the ability to work independently. What we offer:Competitive salary and benefits package.Opportunities for professional growth and development within a dynamic, global company.A supportive and collaborative work environment that values diversity and inclusion.Access to advanced tools and resources to excel in your role.

We're Hiring – Call Centre Receptionist Join the Cosmos Car Rental Team! Cosmos Car Rental is looking for a friendly, organised, and customer-focused Call Centre Receptionist to join our growing team. If you enjoy helping people, have excellent communication skills, and thrive in a fast-paced environment, we'd love to hear from you. Key Responsibilities: Answer incoming calls and respond to customer enquiries professionally. Assist customers with vehicle reservations, amendments, and cancellations. Welcome and assist customers visiting the office. Coordinate bookings and communicate with branch staff. Provide accurate information about our vehicles, services, and rental policies. Handle emails and other customer communications promptly. Maintain customer records and ensure excellent service at every stage. Requirements: Excellent communication skills in English (additional languages are an advantage). Strong computer and telephone skills. Friendly, positive, and professional attitude. Ability to multitask and work under pressure. Previous experience in customer service, reception, or a call centre is preferred but not essential. Excellent organisational and problem-solving skills. What We Offer: Full training and ongoing support. Friendly and professional working environment. Full-time, permanent position. If you're passionate about delivering outstanding customer service and would like to become part of the Cosmos Car Rental family, we'd love to hear from you.