Junior technical support assistant - chinese and english speakers
- Τύπος εργασίας: Πλήρης απασχόληση
- Εμπειρία: Από 1 έτος
- On-site/Remote: On-site
Our client is considered one of the leading developers of software applications for brokerages, banks, and exchanges. They are currently seeking Chinese and English speaking Technical Support Assistants to join their team in their Cyprus office.
Responsibilities:
Monitor and reply all incoming technical support tickets, chats and answer frequently asked questions
Manage and distribute all incoming queries from clients and users
Assist in internal departmental workload
Requirements:
Technical background (Bachelor's or Master's degree) in science, technology or engineering
Solid mathematical understanding
High level of computer literacy and excellent knowledge of prevailing software for working on the Internet
Excellent written and verbal command of the English language
Ability to work as part of a team
Solid moral and ethical character
Ability to give explanations and provide reasoning
Ability to learn fast - the chosen candidate will participate in very intensive training (his/her knowledge will have to be continuously updated)
Great attention to detail
Knowledge of Chinese and/or English language
Additional requirements (considered as an advantage):
Knowledge of trading platforms and experience in trading in financial markets
Prior knowledge in customer support on technical matters
Preference will be given to Computer Science graduates
Attractive payment conditions and benefits package will be offered to successful candidate.
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