Retention agents german speakers

Job Description We are looking for a Sales Operations Manager to support our Business Development department. The role involves CRM and VoIP system administration, ensuring data quality, and maintaining consistent operational standards. You will be responsible for tracking sales team performance, preparing KPI reports, and providing management with accurate, timely insights. This position also plays a key role in optimizing business processes and supporting overall sales efficiency. Responsibilities CRM administration: user creation and configuration, setup of automated lead assignment rules, manual lead distribution, and additional system configuration. Data quality control in CRM and enforcement of unified standards (client statuses, comments, data accuracy, and updates). Monitoring CRM usage efficiency by managers and providing recommendations for process improvements. Maintaining and regularly updating process documentation and guidelines (CRM, KPIs, reporting). Tracking key operational metrics of the business development team (activity, efficiency, workload). Preparing consolidated KPI reports and analytical summaries of the department’s performance. Refreshing and validating report data on a daily, weekly, and monthly basis. VoIP system administration: managing user accounts, configuring system parameters, and troubleshooting. Ensuring reporting transparency and providing relevant data to management. Requirements 2+ years of experience in CFD Brokerage in Sales Operations, Business Operations, or a similar role. Strong knowledge of CRM systems (preferably FX Back Office). Experience with reporting, KPI tracking, and data validation. Solid understanding of sales processes and metrics. Advanced Excel / Google Sheets skills for data analysis and reporting. Strong analytical and problem-solving skills with attention to detail. Upper-Intermediate level of English (both written and spoken). Nice to have Knowledge of VoIP system administration and configuration. Familiarity with BI tools (Power BI, Tableau, or similar). Experience in writing process documentation and guidelines. Knowledge of SQL or other data query languages. Benefits Competitive and attractive compensation Hybrid work schedule Proper rest time of 24 annual leave days Challenging and unique tasks in the Fintech field Funding for gym memberships, fostering a healthy work-life balance Interview Stages HR Interview (60 minutes) Interview with Hiring Manager (90 minutes) Final Interview with CEO (60 minutes) About Versus Trade Versus Trade is a CFD trading company of like-minded people who are seeking to change the way the world trades. After spending more than 15 years in trading and brokerage, we asked ourselves a question: Why is everything so regular? So we decided to create revolutionary tools that break down barriers in trading worldwide. With passion as our guide, we venture into uncharted territory, exploring new frontiers, challenging norms, and pushing boundaries further than ever before. Our vision is to have a journey to reinvent trading mechanics and to offer unlimited trading perspectives. We want people to trade cross-asset, cross-market, and even cross-event! We seek companions who are: Passionate about working in finance Ambitious to do great things Attentive to the very detail of the subject Bold enough to build different Enthusiastic along the way Ready to make a lasting impact Sounds like you? Join the Versus Trade Team!

We are looking for a Junior Retention Agent to join our English‑speaking desk, supporting the AU & CA markets.This is an excellent opportunity for young, motivated individuals who want to grow quickly in a fast‑paced environment.🎯 Key ResponsibilitiesManage client relationships and maintain regular communication.Support clients with platform questions, account activity, and basic inquiries.Promote company products and services in a professional manner.Identify client needs and provide suitable solutions.Maintain a high level of customer satisfaction.Work closely with the team to achieve desk targets.📌 RequirementsUp to 6 months of experience in retention, sales, customer support, or a similar roleStrong communication skills in EnglishMotivation to learn and grow in the financial/forex industryAbility to work in a fast‑paced, dynamic environmentPositive attitude and willingness to develop professionally💼 What We OfferHighest commission structure on the market and always hot leads Strong growth opportunitiesSupportive and energetic teamExposure to AU & CA marketsDynamic, fast‑growing environment

Our client is an industry-leading provider of high-quality turnkey gaming platform solutions. They are looking for an organised, proactive, and creative CRM Campaign Manager to join their team.This role is ideal for someone who is organised, enjoys bringing ideas to life, and coordinating with various teams to ensure campaigns run smoothly from planning to launch. You will manage promotional plans, set up and test offers, work closely with content and design teams, and help resolve issues along the way.If you are someone who loves keeping things moving, has a strong eye for detail, and enjoys both planning and hands-on execution, we would love to hear from you.Job ResponsibilitiesBuild and manage monthly promotional and campaign plansConfigure, test, and launch offers, bonuses, and CRM campaignsWork closely with content and design teams to deliver campaign assetsCoordinate campaign execution across channels such as email, SMS, web push, and pop-upsTroubleshoot campaign and setup issues and help find practical solutionsMonitor results and support ongoing optimisationRequirementsStrong organisational and multitasking skillsA collaborative approach and good communication skillsGreat attention to detailA practical, solution-focused mindsetConfidence working in a fast-paced digital environmentGood EnglishBasic HTML and Excel knowledgeExperience in CRM, campaign management, digital marketing, e-commerce, or online gaming is an advantageRemuneration & Benefits:Competitive salary package based on experienceLearning & Development Program with ongoing training opportunities21 days of Paid Annual LeavePaid Sick LeavePrivate Medical Health InsuranceWeekly complimentary lunch at the officeUnlimited snacks, coffee, and beveragesEmployee discount program across a wide range of services including health & wellness, fitness, beauty, and diningReferral Bonus Program for successful candidate recommendationsBirthday gift vouchers and celebration perksTeam-building activities and company eventsSupportive, inclusive, and positive working environment

Our client is a well-established investment firm currently looking to grow their team in Limassol. They’re looking for Arabic speakers with experience in the Forex industry specifically in a Retention role to join their team.Job ResponsibilitiesManage client relationships across multiple language markets, ensuring high levels of satisfaction and loyalty.Act as the main point of contact for clients, offering support and promoting company products.Conduct regular meetings and maintain high standards of client acquisition, retention, and reactivation.Educate clients on product use and trading strategies.Cross-sell additional services to provide value and optimize client portfolios.RequirementsFluent in English and Arabic.Proven experience in retention or customer-facing roles.Strong organizational and communication skills.Background in Economics or Finance is a plus.

Our client is a well-established investment firm currently looking to grow their team in Limassol. They’re looking for Arabic speakers with experience in the Forex industry specifically in a Retention role to join their team.Job ResponsibilitiesManage client relationships across multiple language markets, ensuring high levels of satisfaction and loyalty.Act as the main point of contact for clients, offering support and promoting company products.Conduct regular meetings and maintain high standards of client acquisition, retention, and reactivation.Educate clients on product use and trading strategies.Cross-sell additional services to provide value and optimize client portfolios.RequirementsFluent in English and Arabic.Proven experience in retention or customer-facing roles.Strong organizational and communication skills.Background in Economics or Finance is a plus.

On behalf of our client, a leading global financial services company, we’re seeking a proactive and talented Business Development Account Manager — a native Polish speaker who grew up in the Poland— to join their team in Limassol, Cyprus. In this full-time, on-site role, you will focus on expanding the company’s presence in Poland, leveraging your deep market insight and sales expertise.Job ResponsibilitiesDevelop and implement a strategic business development plan to drive the company's growth in the Polish market;Identify and build strong relationships with potential clients and partners, including financial institutions and fintech firms;Negotiate and secure partnership agreements aligned with company goals;Collaborate with marketing, product, and operations teams to create tailored solutions for Polish clients;Track industry trends and competitor activity to identify new opportunities;Represent the company at industry events, conferences, and networking opportunities to build brand awareness and strengthen relationships in the region;Report regularly to senior leadership on performance metrics and account activityRequirementsNative Polish speaker who was raised in the Polish Republic and has an in-depth understanding of the local culture and business landscape;Proven experience in business development, account management, sales, or a related field— ideally within the financial services industry;Demonstrated success in building and maintaining strategic partnerships;Excellent communication, negotiation, and interpersonal skills;Fluent in EnglishStrong analytical mindset and ability to operate in a target-driven environmentBA or MA in Business, Finance, or a related discipline (preferred)BenefitsCompetitive compensation package, including performance-based bonuses;Career growth opportunities within a dynamic and expanding international company;Collaborative, inclusive work environment with a focus on innovation;Access to top-tier tools, platforms, and professional resources.Enjoy a lunch allowance to support meals during the workday.Access to funding for relevant courses and training programs