Vip services ground staff

Pit SupervisorAbout the RoleWe are seeking an experienced and motivated Pit Supervisor to oversee gaming operations and ensure the highest standards of efficiency, security, regulatory compliance, and customer service. The successful candidate will supervise table game operations, support gaming staff, monitor transactions, and ensure adherence to all company policies and gaming procedures.Key ResponsibilitiesSupervise gaming tables and ensure all games are conducted in accordance with company policies and gaming regulations.Monitor dealers and gaming staff to ensure compliance with operational procedures and service standards.Ensure all bets, payouts, cash transactions, and chip movements are accurately processed and recorded.Receive, verify, and sign for table cash floats, gaming chips, cards, fills, and credits as required.Monitor table performance, win/loss results, cash drops, and inventory controls.Ensure all gaming documentation and records are completed accurately and in a timely manner.Maintain awareness of all gaming activities and promptly report suspicious transactions or incidents.Ensure compliance with Anti-Money Laundering (AML), Responsible Gaming, and internal control procedures.Resolve customer concerns and manage conflict situations professionally and efficiently.Support and guide Dealers and Chippers during gaming operations.Perform Dealer or Chipper duties when operationally required.Ensure gaming equipment is available, secure, and in proper working condition at all times.Conduct table openings and closures in accordance with established procedures.Attend meetings, training sessions, and development programs as required.Maintain a strong focus on customer satisfaction while ensuring operational integrity and security.RequirementsExperienceMinimum 4 years of casino gaming experience.At least 1 year of experience in an Inspector, Pit Supervisor, or similar supervisory gaming role.EducationSecondary school education or equivalent.Skills & CompetenciesStrong knowledge of American Roulette and Blackjack.Knowledge of additional casino games will be considered a strong advantage.Good understanding of casino operations, gaming procedures, and table management.Working knowledge of AML and Responsible Gaming requirements.Intermediate Microsoft Office skills.Strong verbal and written English communication skills.Additional language skills will be considered an advantage.Excellent numerical and analytical abilities.Strong organizational and problem-solving skills.Personal AttributesStrong leadership and team management skills.Professional, approachable, and customer-focused.Ability to make sound decisions in a fast-paced and high-pressure environment.High level of integrity, accountability, and discretion.Self-motivated with excellent attention to detail.Strong interpersonal and communication skills.Ability to resolve conflicts effectively and professionally.Committed to delivering exceptional service and achieving operational excellence.Key Performance AreasCompliance with gaming regulations, company policies, and operational procedures.Accuracy of gaming transactions and table controls.Effective supervision and development of gaming staff.Customer service quality and guest satisfaction.Compliance with AML, Responsible Gaming, health and safety requirements.Continuous professional and technical development.What We OfferCompetitive salary package.13th salary.Professional development and career advancement opportunities.Dynamic and fast-paced working environment.Ongoing training and leadership development.Supportive and collaborative team culture.Opportunity to work within a leading gaming and entertainment operation.

Job Responsibilities:Communication with international customers (reception and processing of incoming queries via phone, e-mail, live chat);Providing support to clients;Registration of information in the database.Required Qualifications:Excellent knowledge of French language;Good knowledge of English;Confident PC user;Readiness and ability to learn;Communication skills;Stress resistance.We Offer:Salary from 1 300 EUR;Clear motivation system;Schedule: 2/2 Shifts for 12 hours (night shifts are included);Training and mentoring for new specialists;Friendly team and an enjoyable working environment;Professional growth and development opportunities;Office work format with convenient location;Free breakfast, lunches + unlimited tea, coffee;Referral bonuses.

Our client, a prominent global financial services firm, is currently looking for a proactive and talented Dutch-speaking Customer Relations Agent to join their team. This full-time, office-based role involves managing client relationships and delivering outstanding support to Dutch-speaking customers.Job ResponsibilitiesMaintain customer relationships by providing information, answering questions, and resolving issues through phone, email, and chat.Deliver excellent customer service and ensure a positive customer experience.Process customer requests, such as opening new accounts, updating personal information, and handling transactions.Identify and pursue sales opportunities and cross-selling within the existing customer base.Collaborate with internal departments, such as compliance and operations, to address customer inquiries and resolve issues.Record customer interactions and maintain relevant information in the customer system.Proactively communicate with customers about new products, services, and promotions.RequirementsExcellent communication skills in Dutch, both written and verbal.Customer-oriented mindset and strong problem-solving skills.Experience in a customer service or customer relations role is a plus.Familiarity with the financial sector and knowledge of investment products is a bonus.Good organizational skills and ability to multitask.Team player with the ability to work independently. What we offer:Competitive salary and benefits package.Opportunities for professional growth and development within a dynamic, global company.A supportive and collaborative work environment that values diversity and inclusion.Access to advanced tools and resources to excel in your role.

Casino DealerAbout the RoleWe are seeking enthusiastic and customer-focused individuals to join our team as Casino Dealers. No previous experience is required, as full paid training will be provided. The successful candidates will be responsible for delivering an exceptional gaming experience while ensuring compliance with company procedures, security standards, and responsible gaming practices.Key ResponsibilitiesDeal casino games professionally and accurately in accordance with company procedures and gaming regulations.Ensure all bets are correctly placed and payouts are made accurately.Explain game rules clearly and professionally to guests.Maintain game security and immediately report any suspicious activities or incidents.Keep gaming tables, chips, cards, cash floats, and equipment organized, clean, and secure.Monitor gaming activities and ensure compliance with operational procedures.Adjust the pace of the game to maximize customer satisfaction and table performance.Provide exceptional customer service by welcoming guests, maintaining positive interactions, and creating an enjoyable gaming environment.Recognize and greet regular customers professionally.Maintain a professional appearance and adhere to company grooming and uniform standards.Attend training sessions, team meetings, and development programs as required.Follow Anti-Money Laundering (AML) and Responsible Gaming policies and procedures.Perform additional operational duties, including chip handling and table support, when required.RequirementsEducationSecondary school education or equivalent.ExperiencePrevious casino or gaming experience is not required.Full paid training will be provided by the company.Skills & CompetenciesFluent English communication skills are essential.Additional languages will be considered a strong advantage.Strong numerical and mathematical abilities.Excellent communication and interpersonal skills.Ability to work accurately under pressure.Strong attention to detail and commitment to compliance procedures.Personal AttributesAbility to work rotating shifts in a 24/7 operation.Comfortable standing for extended periods.Energetic, reliable, and self-motivated.Professional appearance and excellent grooming standards.Strong customer service orientation.Ability to thrive in a fast-paced and dynamic environment.High level of integrity, accountability, and professionalism.Team-oriented with a positive attitude and willingness to learn.What We OfferFull paid professional training.Competitive salary package.13th salary.Career development and progression opportunities.Dynamic and international work environment.Ongoing training and professional development.Supportive team culture.Working HoursThis position operates on a rotating shift schedule within a 24/7 operation, including evenings, weekends, and public holidays.

Site Coordinator – Limassol The Site Coordinator supports the daily organization of construction activities, assisting with communication between site teams, subcontractors, suppliers, and management. The role helps ensure projects progress efficiently and according to schedule. Requirements: * Fluency in Greek and English (spoken and written). * Valid driving license. * Degree in Civil Engineering, Construction, or a related field will be considered an advantage. * Ability to work effectively in a fast-paced construction environment.

Our client, a leading global financial services company, is currently seeking a proactive and talented Customer Relations Agent (Native English Speaker) to join their team. In this full-time position at our office, you will be responsible for maintaining customer relationships and providing excellent service to their English-speaking clients.Job ResponsibilitiesMaintain customer relationships by providing information, answering questions, and resolving issues through phone, email, and chat.Deliver excellent customer service and ensure a positive customer experience.Process customer requests, such as opening new accounts, updating personal information, and handling transactions.Identify and pursue sales opportunities and cross-selling within the existing customer base.Collaborate with internal departments, such as compliance and operations, to address customer inquiries and resolve issues.Record customer interactions and maintain relevant information in the customer system.Proactively communicate with customers about new products, services, and promotions.RequirementsExcellent communication skills in English, both written and verbal. Additional languages will be considered favourably.Customer-oriented mindset and strong problem-solving skills.Experience in a customer service or customer relations role is a plus.Familiarity with the financial sector and knowledge of investment products is a bonus.Good organizational skills and ability to multitask.Team player with the ability to work independently.What we offer:Competitive salary and benefits package.Opportunities for professional growth and development within a dynamic, global company.A supportive and collaborative work environment that values diversity and inclusion.Access to advanced tools and resources to excel in your role.