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Casino pit supervisor | limassol
- Τύπος εργασίας: Πλήρης απασχόληση
- Εμπειρία: Από 1 έτος
- On-site/Remote: On-site
Τοποθεσία: Επαρχία Λεμεσού — Λεμεσός - Ζακάκι
Μεταφράστε σε:
Ελληνικά
English
Русский
Deutsch
Εμφάνιση πρωτότυπου
Pit Supervisor
About the Role
We are seeking an experienced and motivated Pit Supervisor to oversee gaming operations and ensure the highest standards of efficiency, security, regulatory compliance, and customer service. The successful candidate will supervise table game operations, support gaming staff, monitor transactions, and ensure adherence to all company policies and gaming procedures.
Key Responsibilities
Supervise gaming tables and ensure all games are conducted in accordance with company policies and gaming regulations.
Monitor dealers and gaming staff to ensure compliance with operational procedures and service standards.
Ensure all bets, payouts, cash transactions, and chip movements are accurately processed and recorded.
Receive, verify, and sign for table cash floats, gaming chips, cards, fills, and credits as required.
Monitor table performance, win/loss results, cash drops, and inventory controls.
Ensure all gaming documentation and records are completed accurately and in a timely manner.
Maintain awareness of all gaming activities and promptly report suspicious transactions or incidents.
Ensure compliance with Anti-Money Laundering (AML), Responsible Gaming, and internal control procedures.
Resolve customer concerns and manage conflict situations professionally and efficiently.
Support and guide Dealers and Chippers during gaming operations.
Perform Dealer or Chipper duties when operationally required.
Ensure gaming equipment is available, secure, and in proper working condition at all times.
Conduct table openings and closures in accordance with established procedures.
Attend meetings, training sessions, and development programs as required.
Maintain a strong focus on customer satisfaction while ensuring operational integrity and security.
Requirements
Experience
Minimum 4 years of casino gaming experience.
At least 1 year of experience in an Inspector, Pit Supervisor, or similar supervisory gaming role.
Education
Secondary school education or equivalent.
Skills & Competencies
Strong knowledge of American Roulette and Blackjack.
Knowledge of additional casino games will be considered a strong advantage.
Good understanding of casino operations, gaming procedures, and table management.
Working knowledge of AML and Responsible Gaming requirements.
Intermediate Microsoft Office skills.
Strong verbal and written English communication skills.
Additional language skills will be considered an advantage.
Excellent numerical and analytical abilities.
Strong organizational and problem-solving skills.
Personal Attributes
Strong leadership and team management skills.
Professional, approachable, and customer-focused.
Ability to make sound decisions in a fast-paced and high-pressure environment.
High level of integrity, accountability, and discretion.
Self-motivated with excellent attention to detail.
Strong interpersonal and communication skills.
Ability to resolve conflicts effectively and professionally.
Committed to delivering exceptional service and achieving operational excellence.
Key Performance Areas
Compliance with gaming regulations, company policies, and operational procedures.
Accuracy of gaming transactions and table controls.
Effective supervision and development of gaming staff.
Customer service quality and guest satisfaction.
Compliance with AML, Responsible Gaming, health and safety requirements.
Continuous professional and technical development.
What We Offer
Competitive salary package.
13th salary.
Professional development and career advancement opportunities.
Dynamic and fast-paced working environment.
Ongoing training and leadership development.
Supportive and collaborative team culture.
Opportunity to work within a leading gaming and entertainment operation.
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Senior Casino DealerAbout the RoleWe are seeking an experienced and professional Casino Dealer to join our gaming operations team. The successful candidate will be responsible for conducting casino games in accordance with company procedures, gaming regulations, and the highest standards of customer service, security, and operational excellence.Key ResponsibilitiesDeal casino games accurately, professionally, and in accordance with company procedures and gaming regulations.Ensure all bets are correctly placed and payouts are made accurately.Maintain a clean, organized, and secure gaming table, including chips, cards, cash floats, and gaming equipment.Safeguard gaming equipment and ensure its proper use at all times.Clearly explain game rules and procedures to guests and answer game-related questions.Monitor gaming activities and maintain the appropriate level of game security.Promptly report operational issues, irregularities, or suspicious activities to management.Maintain strict confidentiality regarding company, customer, and business information.Adjust game pace to optimize both customer experience and table performance.Ensure compliance with betting limits and table-specific gaming rules.Maintain continuous awareness of players and gaming activities.Deliver exceptional customer service by welcoming guests, maintaining positive interactions, and creating an enjoyable gaming environment.Maintain professional grooming standards and comply with the company's dress code requirements.Attend meetings, training sessions, and professional development programs as required.Comply with all Anti-Money Laundering (AML), Responsible Gaming, health and safety, and security procedures.Perform additional operational duties, including chip handling and support for multiple gaming tables, when required.RequirementsExperienceMinimum 2 years of casino gaming experience.Proven experience dealing casino table games in a professional gaming environment.EducationSecondary school education or equivalent.Skills & CompetenciesGood knowledge of American Roulette and Blackjack.Knowledge of additional casino games will be considered a strong advantage.Good command of spoken English is essential.Additional language skills will be considered an advantage.Strong numerical and calculation skills.Excellent communication and customer service abilities.Strong attention to detail and accuracy.Ability to work effectively under pressure in a fast-paced environment.Personal AttributesProfessional, approachable, and customer-oriented.High level of integrity, honesty, and discretion.Self-motivated with a positive attitude.Strong sense of responsibility and accountability.Results-driven and committed to achieving performance objectives.Excellent interpersonal and teamwork skills.Ability to remain calm and focused in a busy gaming environment.Key Performance AreasConsistent adherence to gaming procedures and company standards.Continuous development of technical and operational skills.Comprehensive knowledge of casino games and services.Compliance with all health, safety, security, AML, and Responsible Gaming requirements.Delivery of exceptional customer service and guest satisfaction.What We OfferCompetitive salary package.13th salary.Professional and dynamic working environment.Ongoing training and development opportunities.Career progression within a leading gaming operation.International and multicultural workplace.
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Μισθός συζητήσιμος
Μισθός συζητήσιμος
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